ATEN KN2100VA Series User Manual page 286

KVM over IP User Manual
Problem
No remote server video display
on the client computer, but
mouse movements appear on
the local console and mouse
clicks have no effect
The display on the client
computer is distorted and
performing an Autosync doesn't
resolve the problem.
The Lock Key LEDs on the
Control Panel don't accurately
reflect the actual locked status of
my keyboard input.
When I log in, the browser
generates a CA Root certificate
is not trusted, or a Certificate
Error response.
In multiuser operation I had
exclusive (or occupy) rights on
the port I was viewing. After I
recalled the Port Access page
and then came back to the port I
was occupying, it had been
taken over by another user. Why
did this happen?
My ATEN over IP unit is not
listed in the Device List of IP
Installer.
268
Resolution
Press and release the left Alt key, then press and
release the right Alt key
Switch ports to a port with a different resolution, then
switch back.
If the above didn't resolve the problem, change the
resolution and refresh rate for the system running on
the port. Afterward, you can either run at the new
resolution, or switch back to the original resolution.
When you first connect, the LED display may not
accurately reflect the LEDs on your keyboard. To
resolve the problem, click the LEDs on the Control
Panel until they match your keyboard. Afterward,
when you change them from the keyboard they will
change on the Control Panel.
The certificate's name is not found on Microsoft's list
of Trusted Authorities. The certificate can be trusted.
See Trusted Certificates, page 297, for details.
If you try to return to the port by selecting again in
the tree, the switch acts as if you are accessing the
port for the first time. If another user was waiting on
the port, he takes precedence and gets the port. The
correct way to return to the port is to click the Close
icon at the top right of the Port Access page

Make sure the Broadcast function is enabled
from your switch or router in order for the auto-
discover to work properly.

Make sure to turn off your firewall and/or
antivirus software temporarily in order for the
auto-discover to work properly.

Make sure the ATEN over IP unit and the PC
are under the same network segment.