Acd (Automatic Call Distribution) Keys - Mitel 6867i User Manual

SOFTKEY TYPE
Directory
Discreet Ringing
DND
Empty
Filter
Flash
Intercom
Last Call Return
Login
(None)
Outgoing Redial
Paging
Park
Phone Lock
Pickup
Received Callers List
Speed Dial
Speed Dial/MWI
Speed Dial/Xfer
Sprecode
Transfer
XML

ACD (AUTOMATIC CALL DISTRIBUTION) KEYS

The ACD phone application provides Clearspan Call Center agents with buttons to perform
certain functions in an environment that supports intelligent call distribution. In these
environments, an available agent is selected using a combination of the agent's line state,
availability setting, skill level, and other distribution algorithms. If your System Administrator
has configured a ACD on your phone, you can press the buttons to execute the functions and
play audio indicating your state.
KEY
Sign In
Sign Out
Available
Unavailable
Wrap
ACTION
Indicates that you are in the office and present.
Indicates that you are out of the office.
Indicates that you are available to accept new calls or are on active calls.
Indicates that you are not available to accept new calls.
Indicates that you are performing post-call wrap-up work.
DEFAULT STATES
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
All states disabled.
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
All states disabled.
Idle, Connected, Incoming, Outgoing, Busy
All states disabled.
Connected
All states disabled.
Idle, Outgoing
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
Connected
Idle, Connected, Incoming, Outgoing, Busy
Idle, Connected, Incoming, Outgoing, Busy
IP Phone Keys
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