Transferring Calls; Blind Transfer; Consultative Transfer; Direct Transfer - Mitel 6867i User Manual

6867i User Guide for Clearspan
• The attempt to retrieve the call on hold failed due to a 408, 5xx, or 6xx reason code. If the
attempt failed due to a different server error reason, pressing the
not disconnect the call.
This behavior is applicable to all call-on-hold scenarios such as single point-to-point calls,
conference calls, and any transfer scenarios. In an attended transfer scenario, pressing the
Hangup key after a failed retrieval attempt (that meets the above three conditions) will
disconnect the call on hold instead of launching the transfer.

TRANSFERRING CALLS

The 6867i IP phone has a dedicated
calls or use the Xfer softkey offered on screen when in a connected call.

BLIND TRANSFER

A blind transfer is when you transfer a call directly to another extension without consulting with
the person receiving the call. To do this, simply complete the transfer immediately after you
have entered the number. The call goes directly to the extension or outside line you transferred
to. If the party you are transferring the call to does not answer, the transferred call rings back
to your extension.

CONSULTATIVE TRANSFER

You also have the option to consult with the person you are transferring the call to, before you
complete the transfer. To do this, simply remain on the line until the receiving party answers
the call. After consulting with the receiving party, you can either complete the transfer or cancel
the transfer to go back to the original call.

DIRECT TRANSFER

The 6867i IP phone provides a convenient direct method of transferring an existing call to
another existing call. If you have the transfer recipient on hold on another line, you can simply
navigate to the recipient and press the
be performed.
TRANSFERRING CALLS
Use the following procedure to transfer a call to another extension.
1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer.
25 | Mitel
Transfer key. You can use this hard key to transfer
key or Xfer softkey and the direct transfer will
Hangup key will