Assistant Phone Features - Mitel 6867i User Manual

To deactivate Executive Call Filtering on an Executive's phone, press the configured Filter key
again. Executive Call Filtering is now deactivated and the key's corresponding LED is turned off.
Intercept a Filtered Call Before it is Transferred to an Assistant
To intercept a filtered call before it is transferred to an Assistant, lift the handset, press the
button, or press the Answer softkey if the phone has no active calls. Press the Answer
softkey if on an active call.
To ignore a filtered call, press the
calls. Press the Ignore softkey if on an active call.

ASSISTANT PHONE FEATURES

Users with phones assigned with the Assistant role are able to:
• Activate and deactivate the Executive Call Filtering service from the phone
• Answer or ignore a filtered call
• Push a filtered call back to the Executive
• Perform a blind transfer of a filtered call to the Executive
• Perform a semi-attended transfer of a filtered call to the Executive
• Perform a consultative transfer of a filtered call to the Executive
• Activate and deactivate call forwarding of the Executive's filtered calls
• Initiate a call on behalf of an Executive
Notes:
1. Push functionality does not carry over to the target phone when call for-
warding of an Executive's filtered calls is enabled.
2. Assistants are also able to handle filtered calls in the same manner as
unfiltered calls.
Activate Executive Call Filtering on an Assistant's Phone
To activate Executive Call Filtering on an Assistant's phone when the Filter key's value is
defined, press the configured Filter key corresponding to the respective Executive. Executive
Call Filtering is now activated for that Executive and the key's corresponding LED is lit.
To deactivate Executive Call Filtering on the Assistant's phone when the Filter key's value is
defined, press the Filter key again. Executive Call Filtering is deactivated and the key's
corresponding LED turns off.
Note: If Call Forward is enabled for filtered calls, LEDs for all Filter keys are turned off.
Use the following procedure to activate Executive Call Filtering on an Assistant's phone when
the Filter key's value is not defined:
1. Press the Filter softkey. The list of associated Executives appears on screen.
button or Ignore softkey if the phone has no active
IP Phone Keys
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