ZyXEL Communications NWA50AX User Manual page 200

6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.
Adva nc e d Sug g e stio ns
• Try to access the Zyxel Device using another service, such as Telnet. If you can access the Zyxel
Device, check the remote management settings to find out why the Zyxel Device does not respond
to HTTP.
• If your computer is connected wirelessly, use a computer that is connected to a
I forgot the password.
1
The default password is
NCC for the password.
2
If this does not work, you have to reset the Zyxel Device to its factory defaults. See
205.
I can see the screen, but I cannot log in to the Zyxel Device.
L o g in
1
Make sure you have entered the user name and password correctly. The default password is
fields are case-sensitive, so make sure [Caps Lock] is not on.
2
You cannot log in to the Web Configurator while someone is using Telnet to access the Zyxel Device.
Log out of the Zyxel Device in the other session, or ask the person who is logged in to log out.
3
Disconnect and re-connect the power adapter or PoE power injector to the Zyxel Device.
4
If this does not work, you have to reset the Zyxel Device to its factory defaults. See
205.
I cannot use FTP to upload / download the configuration file. / I cannot use FTP to upload new
firmware.
See the troubleshooting suggestions for
Configurator. Ignore the suggestions about your browser.
I cannot access the Zyxel Device directly anymore after switching to NCC management.
• Check the Zyxel Device IP address and login credentials using the NCC and use them to access the
Zyxel Device. Note that the built-in Web Configurator will have limited functionality when managed
through NCC.
Chapter 26 Troubleshooting
. If the Zyxel Device is connected to the NCC and registered, check the
1234
I cannot see or access the Login screen in the Web
NWA50AX User's Guide
200
/ port.
L AN ET HERNET
Section 26.6 on page
. This
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Section 26.6 on page