19. Image quality problems
19. Image quality problems
19.1 Solution
19.1.1
White lines in FD, white bands in FD, colored lines in FD, and colored
bands in FD
A. Typical faulty images
White lines in FD
4036fs4021c0
B. Troubleshooting procedure
Step
Section
1
2
3
Imaging
cartridge
4
5
6
PH unit
7
2nd transfer
8
roller
9
Media path
10
Fuser unit
11
112
White bands in FD
4036fs4022c0
Check item
Are there scratches or lines evi-
dent on the photo conductor sur-
face?
Is the outside dirty?
Is the connector or contact termi-
nal of the imaging cartridge con-
nected properly?
Is the transfer belt dirty with fin-
gerprints or oil?
Is the transfer belt dirty or
scratched?
Is the connector or contact termi-
nal of the PH unit connected
properly?
Is the window surface dirty?
Is the 2nd transfer roller dirty or
scratched?
Is there a foreign object in the
media path?
Is the fusing entrance guide plate
dirty or scratched?
Have steps 1 to10 eliminated the
problem?
Field Service Ver. 1.0 Nov. 2008
Colored lines in FD
4036fs4023c0
Result
YES
Replace the imaging cartridge.
YES
Clean.
NO
Clean the contact terminal.
YES
Clean.
Wipe the surface clean of dirt with
a soft cloth.
YES
Replace the scratched transfer
belt with a new imaging cartridge.
Clean the contact terminal or
NO
reconnect the connector.
YES
Clean.
YES
Replace the 2nd transfer roller.
YES
Remove the foreign object.
Clean.
YES
Replace the fuser unit.
Replace the toner cartridge.
NO
→ Replace the PH unit.
Colored bands in FD
4036fs4024c0
Action