Canon MultiPASS C3500 User Manual page 281

Problem
Cannot receive a
fax automatically
The MultiPASS does
not switch automatically
between telephone and
fax transmissions
Cannot receive a
document manually
Chapter 10
Cause
The MultiPASS may not be
set to receive automatically.
The MultiPASS may have a
document stored in memory.
The MultiPass Desktop
Manager may have
received the fax.
An error may have occured
during reception.
The sheet feeder may be
empty.
The telephone line may not
be connected properly.
The MultiPASS is printing
a document.
The MultiPASS may not
be in Fax/Tel mode.
There may be a document
in memory.
An error may have occured
during reception.
The sheet feeder may be
empty.
The sending fax may not
send the CNG signal that
tells the MultiPASS that the
incoming signal is a fax.
You may have pressed
after hanging
START/COPY
up the telephone.
Solution
To receive faxes automatically,
the Receive mode must be
Fax Only or Fax/Tel mode.
Print out any document
stored in memory. (See
page 5-5.)
Check the In Box in the
Desktop Manager.
Check the LCD for an error
message. See page 10-6.
Make sure paper is loaded
in the sheet feeder.
Make sure all phone line
connections are secure.
The incoming fax is stored
in memory and will print
when the print job is
complete.
For the MultiPASS to switch
automatically between
telephone and fax reception,
the Receive mode must be
set to Fax/Tel mode.
Make sure you have printed
out any documents in memory.
Check the LCD for an error
message. See page 10-6.
Make sure paper is loaded in
the sheet feeder.
Some fax units cannot send
the CNG signal that tells your
MultiPASS the incoming signal
is from a fax. In such cases,
you will have to receive the
document manually.
Always press
START/COPY
before hanging up the
telephone. Do not press
after you hang
START/COPY
up the telephone; this will
disconnect the call.
Troubleshooting 10-21