Telephone Problems; Copying Problems - Canon MultiPASS C3500 User Manual

Telephone Problems

Problem
You cannot dial
The phone disconnects
while you are talking
on the line

Copying Problems

Problem
The MultiPASS will not
make a copy
Chapter 10
Cause
The telephone line may
not be connected properly.
The unit may not be getting
power.
The MultiPASS may not
be set for the type of
telephone line in use
(pulse/tone).
The MultiPASS may not be
plugged in properly.
If the MultiPASS is in
Answer Machine Mode and
Silent Receive is enabled,
the unit will switch to fax
receive mode when it detects
a period of silence.
Cause
The MultiPASS may have a
BC-21e Color BJ Cartridge
installed, and its black BJ tank
may be empty.
The MultiPASS may have a
BC-22e Photo BJ Cartridge
or BC-29F Neon BJ Cartridge
installed.
The telephone may be off hook. Make sure the telephone is
Solution
Be sure the telephone line is
correctly connected to the
MultiPASS (see your Setup
Guide).
Make sure the power cord is
connected to the MultiPASS
and to an AC outlet; make
sure the AC outlet has power.
If you have a pulse line, be
sure the MultiPASS is set for
pulse dialing (see page 8-4).
Make sure the MultiPASS
is plugged in correctly.
Disable the Silent Receive
option on the Receive Fax
tab of the Desktop Manager.
Solution
Replace the empty BJ tank.
See page 9-16.
The MultiPASS will not make
copies when the BC-22e
Photo BJ Cartridge or the
BC-29F Neon BJ Cartridge
is installed. Replace the
cartridge with a BC-21e
Color BJ Cartridge or BC-20
Black BJ Cartridge.
in its cradle.
Troubleshooting 10-23