Mercury 1996 Sable Manual page 264

How it works
In the event that your vehicle needs to be
serviced, take a moment and fill out one of our
Tell Your Technician booklets, and return it to the
service advisor at the time of your next service
visit. This booklet will help both you and your
dealership service department identify
"symptom" descriptions that are commonly used
to describe service needs. This will help ensure
that you have provided your dealership service
department with sufficient information to resolve
your service need in a timely manner.
Service/Maintenance Concerns (U.S. or
Canada)
Ford recommends taking your vehicle to your
selling dealer who wants to ensure your
continued satisfaction. You may, however, take
your vehicle to any authorized Ford or
Lincoln-Mercury dealer. In most cases, your
dealer will be able to resolve your concern.
If you are not satisfied with the service you
received from your dealership's service
department, talk to the service manager at the
dealership, or if you still are not satisfied, talk to
the owner or general manager of the dealership.
In most cases, you will have your concern
resolved at this level.
If you are away from home when your vehicle
needs to be serviced, or if you need more help
than the dealer gave you, contact the Ford
Customer Assistance Center to find an
authorized dealership that may be able to help.
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