Ford 1997 Aerostar Manual page 305

What the Board needs
To have your case reviewed you must complete
the application in the DSB brochure and mail it
to the address provided on the application form.
Your application is reviewed and, if it is
determined to be eligible, you will receive an
acknowledgment indicating:
the file number assigned to your application
the toll-free phone number of the DSB's
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at
this time.
To review your case properly, the Board needs
the following information:
legible copies of all documents and
maintenance or repair orders relevant to the
case
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
the date of repair(s) and mileage at the time
of occurrence(s)
the current mileage
the name of the dealer who sold or serviced
the vehicle
a brief description of your unresolved concern
a brief summary of the action taken with the
dealer and Ford Motor Company
the names (if known) of all the people you
contacted at the dealership
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