Chapter 5: Making A Call; Making An Emergency Call - Avaya 9640 User Manual

Chapter 5: Making a call

About this task
If you are not on a call, simply dial the number you want to call. Use the Phone screen to view and manage
calls. Press Phone to view the main Phone screen at any time. When the Phone screen is displayed,
press Phone to move to the top of the call appearance list.
Procedure
1. Lift the handset, or press Speaker or Headset (if applicable) or a line button for an available
line.
2. Dial the number you want to call.

Making an emergency call

About this task
You do not have to be logged in to make an emergency call. If emergency calling was set up
by your system administrator, the Phone screen has an Emergency softkey to immediately
connect you with a preset emergency services number.
Your system administrator can configure the PHNMOREEMERGNUMS parameter in the
settings file for your extension with ten additional emergency numbers. If a user dials any one
of the specified emergency numbers, the deskphone will handle the call as an emergency call
even if the telephone is in the locked or unregistered state.
Avaya recommends that for phones connected to SES, only one emergency number should
be defined. For use with third-party gateways, refer the relevant Application Notes for
necessary provisioning to enable the configuration.
Procedure
1. Press the Emerg. softkey.
2. Some call servers will call back to confirm the emergency status. The phone
3. To end the emergency call, press the Drop softkey or press the Speaker button.
®
Avaya one-X Deskphone H.323 for 9640 and 9640G IP Deskphone User Guide
automatically answers the incoming call on the Speaker by going off hook.
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