Chapter 4: Answering A Call - Avaya 9640 User Manual

Chapter 4: Answering a call

About this task
When you receive an incoming call, the phone selects the incoming call automatically. However, if you
are already on a call or if you receive more than one incoming call at a time, you may need to select the
call you want to answer manually. If you do not have the Go to Phone on Ringing option enabled, you
must press Phone to choose a line or view call options.
Note:
If your telephone is administered with non-typical settings, you may experience call handling differences
from the steps described here. Also, note that the phone will auto-scroll in certain instances to present
you with significant incoming calls.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset or press the line button next to the incoming
call, press Speaker, OK, or Answer to answer the call using the speakerphone, or press
Headset to answer using the headset.
• If you are on another call and the telephone does not automatically display the incoming call,
from the Phone screen scroll to the line with the incoming call and press Answer or OK. If
you are on another call and the telephone does automatically display the incoming call, you
can press Ans Hold to automatically put the first call on Hold when you answer the new call.
Alternately, you can press Ans Drop to automatically drop the first call when you answer the
new call.
• To quickly move to the top of your call appearance list to answer an incoming call on your
primary line, from the Phone screen press the Phone button. You can then press the line for
the incoming call or scroll to it.
• To automatically display the Phone screen whenever you receive an incoming call, set the
Go to Phone Screen on Ringing option to Yes.
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