Page 1 IP Telephony Contact Centers Mobility Avaya IP Deskphones Services 9620/9620L, 9630, 9640, 9650/ 9650C connected to Integral Enterprise Bedienungsanleitung User Manual Operating instructions Version 1.1 - 022010 Manual de manejo from Software T.15xSp3.bin Notice d’utilisation Istruzioni d’uso Gebruiksaanwijzing...
Page 2: Table Of Contents
Additional functions ...................11 User manual in other languages ...............11 Always dispose of old equipment correctly – keep our environment tidy ..12 Your Avaya IP telephone at a glance ..............13 All the keys at a glance ...................15 Getting to know your telephone The display helps you .....................18...
Page 3 Contents Reactivating phone number and charge display ..........32 Cutting in on another call* ................. 33 Ending cut-in* ....................33 Making calls remotely via the system* .............. 34 Answering calls ...................... 35 When you are called ..................35 When another telephone receives a call (pick-up call) ........36 Putting a call on hold ..................
Page 4 Contents Deleting an entry ....................64 Deleting all entries .....................64 Adding an entry to the phone book ..............64 Viewing audio data ....................65 Editing a redial list (call log – outgoing) ..............66 Open Redial list ....................66 Editing a call list (call log – missed) ................67 Open call list ......................67 Function list ......................68 Switching between the function list and the telephone status...
Page 5 Contents Changing the PIN (Personal Identification Number) ......... 82 Locking the telephone ..................83 Unlocking the telephone ................... 83 Automatic locking ....................84 Lock at ......................85 Telephoning with partners* Setting up partner names ..................87 Information about partners on the display .............. 89 Information about partners on function keys (9650/9650C) ........
Page 6 Contents Setting up a macro (call diversion and pick-up) ..........120 Partner diversion macro ..................121 Macro-enhanced partner diversion ..............123 Coming/going macro ..................124 Anonymous call* ....................125 Deactivating second call ..................126 Deactivating direct dialing ..................127 Deactivating Automatic tone dialing (DTMF) ............128 Changing the DTMF pulse duration ..............129 Change DTMF duration ..................130 Time zones ......................131 Private User Mobility* ....................132...
Page 7 Contents Viewing/changing IP settings ................160 Viewing your IP settings ................. 160 Send ping ......................161 Barring the telephone from access via the browser ........162 Registering a CTI application* ................ 163 Setting 802.1X registration data* ..............164 Saving user data* ................... 166 Load user data ....................
Page 8: Familiarizing Yourself With Your Telephone
Familiarizing yourself with your telephone Familiarizing yourself with your telephone Familiarizing yourself with your telephone Important information ....................9 Your Avaya IP telephone at a glance ..............13 All the keys at a glance ..................15...
Page 9: Important Information
This telephone is intended solely for connecting to Avaya communication servers. Declaration of conformity We, Avaya GmbH & Co.KG, declare that the telephones Avaya IP Deskphone 9620/ 9620L, Avaya IP Deskphone 9630, Avaya IP Deskphone 9640 and Avaya IP Deskphone 9650/9650C as well as the Avaya IP Deskphone SMB24 Button Module comply with the fundamental requirements and other relevant provisions of Directive 1999/5/EU (Radio and Telecommunications Terminal Equipment, R&TTE).
Page 10 Familiarizing yourself with your telephone Important information Avaya is granting the end user a license within the scope of the license types described below. The permitted number of licenses and activity units for which the license is being granted is one (1), unless a different number of licenses or activity units is stipulated in the documentation or in other materials available to the end user.
Page 11: Tips On Phone Location
Place the telephone on a non-slip surface, especially if the furniture is new or has recently been cleaned or polished. Varnishes or cleaning agents may contain substances which soften the base parts of your telephone, and softened bases can leave undesirable marks on furniture. Avaya cannot assume liability for damage of this kind. Repairs The equipment may only be opened or repaired by a qualified technician.
Page 12: Always Dispose Of Old Equipment Correctly - Keep Our Environment Tidy
To reduce the risk of these substances being released into the environment and to reduce the burden on natural resources, it is also possible to participate in Avaya's used equipment return system. This system ensures the correct recycling of old equipment as well as the...
Page 13: Your Avaya Ip Telephone At A Glance
Familiarizing yourself with your telephone Your Avaya IP telephone at a glance Your Avaya IP telephone at a glance 22411 22399 9620/ 9620L 22567 22399 22411 9630/ 9640...
Page 14 Familiarizing yourself with your telephone Your Avaya IP telephone at a glance 30777 30765 9650/ 9650C USB port (rear of the casing) OK key Message indicator HONE Call list entry (CONTACTS) HONE BOOK Information line ALL LOG Display keys or LEDs (9620/9620L)
Page 15: All The Keys At A Glance
Familiarizing yourself with your telephone All the keys at a glance All the keys at a glance Number keys with letters: To dial phone numbers and vanity numbers. Star and pound keys: For special functions. "Up arrow" and "down arrow": Move the cursor up or down. Depicted this way in the processes.
Page 16 Familiarizing yourself with your telephone All the keys at a glance : Connects you to your voicemail. ESSAGE : For displaying and managing your calls. HONE Return to idle display from a menu. (FORWARD): Opens the call diversion menu. ALL DIVERSION : For configuring options and settings, accessing the browser, logging of and displaying network information.
Page 17: Getting To Know Your Telephone
Getting to know your telephone Getting to know your telephone Getting to know your telephone The display helps you ..................18 Basic rules of operation ..................19 ... telephoning made easy .................. 24 Initial operation of your telephone ..............25...
Page 18: The Display Helps You
Getting to know your telephone The display helps you The display helps you The displays guide you step-by-step phone operation. The display gives you a lot of information, e.g. about your current call. The phone number of all external callers appears in the display, assuming they have not disabled number ID display.
Page 19: Basic Rules Of Operation
Getting to know your telephone Basic rules of operation Basic rules of operation The following pages provide a short description of the basic operating rules for your telephone: Selecting functions in the menu Press the M key. Scroll to the desired menu item. When you reach the end of the list, pressing takes you back to the first menu item.
Page 20: What Does The Idle Display Show
• A symbol indicating missed calls, if applicable • Name or phone number • Day, date, time • The active level of the function keys (965/9650C) or softkeys (9620/ 9620L-40) • Additional information on the status of your telephone, e.g. "Second call on"...
Page 21: Function Keys (9650/9650C)
Getting to know your telephone Basic rules of operation In the illustration above, the second black softkey is being used to select the "Call forwarding" function. The "More" softkey is provided if the four softkeys are not sufficient for displaying all possible functions.
Page 22: Entering Text
Getting to know your telephone Basic rules of operation Entering text In phone book entries, the first letter of a word is automatically capitalized. You enter the desired text using the number keys with letters. Using the following table, you can see how many times you have to press the relevant key to get the desired character: "...
Page 23 Getting to know your telephone Basic rules of operation General key controls • Deleting characters with the "Back" softkey: If the cursor is to the right of the text entered, the "Bksp" key has a backspace function (the characters entered are deleted from right to left). •...
Page 24: Telephoning Made Easy
Getting to know your telephone ... telephoning made easy ... telephoning made easy You can configure the following settings immediately or during your first telephone calls: ↑ • Adjust the of the ring, the handset and the handsfree settings to volume ( 147) your environment.
Page 25: Initial Operation Of Your Telephone
Getting to know your telephone Initial operation of your telephone Initial operation of your telephone Connecting the telephone After connection to the power supply and to the LAN (Local Area Network) a search run for a gatekeeper (responsible for access rights) is automatically started in the telephone.
Page 26 Getting to know your telephone Initial operation of your telephone Entering your own phone number and PIN Scroll to the Log in new user status message. Confirm selection. Enter extension number. Scroll to the SecPIN or PIN menu item. Enter the PIN. Confirm selection.
Page 27: Selecting The Gatekeeper When Logging In
Getting to know your telephone Initial operation of your telephone Selecting the gatekeeper when logging in You can select a gatekeeper other than the standard gatekeeper when you log in. This requires your system administrator to have compiled a list of gatekeepers. The phone shows the logon display.
Page 28: Telephoning As Usual
Telephoning as usual Telephoning as usual Telephoning as usual Making a call .......................29 Answering calls ....................35 Making calls without the handset ................37 Making several connections ................39 Diverting calls .....................52 Answering calls elsewhere (follow-me)* .............59...
Page 29: Making A Call
Telephoning as usual Making a call Making a call You can telephone as usual inside and outside of your system. Internal: Dial the desired extension number directly. External: Depending on the system, first dial the external line code, e.g. "0". ↑...
Page 30: Making A Call With A Destination Key
Telephoning as usual Making a call Making a call with a destination key Press the destination key for the desired subscriber. Lift the handset. • Instructions for assigning a number to a destination key can be found in the ↑ chapter Assigning functions/numbers to keys ( 114).
Page 31: Callback Request
Telephoning as usual Making a call Callback request Callback request allows you to enter an explicit callback request in the subscriber's ↑ when their phone is free or busy. The callback request is also entered Call list ( ↑ in your Redial list ( 66).
Page 32: Repeatedly Dialing A Number
Telephoning as usual Making a call Repeatedly dialing a number* The connection dialed is busy. Scroll to the Automatic redial menu item. Confirm selection. Replace the handset. Dialing is repeated up to nine times at intervals of 30 seconds. If you press any key or lift the handset, automatic redial will stop. •...
Page 33: Cutting In On Another Call
Telephoning as usual Making a call Cutting in on another call* You want to speak to a party whose line is busy: Scroll to the Cut-in menu item. Confirm selection. All subscribers hear a cut-in tone. You are now included in the conversation and can give the subscribers your message.
Page 34: Making Calls Remotely Via The System
Telephoning as usual Making a call Making calls remotely via the system* You can call your communication server from outside, e.g. to make expensive overseas calls via the system. The charges are then incurred by the system. This is possible from any telephone with DTMF suffix dialing. Dial the phone number of your communication server, e.g.
Page 35: Answering Calls
Telephoning as usual Answering calls Answering calls You can lift the handset and speak with the caller as usual. It is also possible to answer calls using the S key and then to telephone with PEAKER the receiver on-hook. If another subscriber within your system receives a call, you can divert the call to your phone (pick-up).
Page 36: When Another Telephone Receives A Call (Pick-Up Call)
Telephoning as usual Answering calls When another telephone receives a call (pick-up call) Another telephone rings. With your receiver on-hook, enter the number of the ringing telephone. Scroll to the Pick-up menu item. Confirm selection. Your telephone rings and you answer the call as usual. ↑...
Page 37: Making Calls Without The Handset
Telephoning as usual Making calls without the handset Making calls without the handset The Monitoring function (you can hear the person with whom you are talking over the loudspeaker) and Handsfree function (the person with whom you are talking can be heard over the loudspeaker and you can speak to him/her using the built-in microphone) can be accessed via the S key.
Page 38: Continuing A Call Handsfree With The Handset Off-Hook
Telephoning as usual Making calls without the handset Continuing a call handsfree with the handset off-hook During a call: Press the S key twice (LED flashes). PEAKER Replace the handset. You can hear the other person out loud and you can also talk to them with the handset on-hook.
Page 39: Making Several Connections
Telephoning as usual Making several connections Making several connections ↑ You can answer an additional call (Second call ( 126)) during a call. You can speak to several parties alternately and switch back and forth between them as you wish. You can speak with two callers simultaneously (conference).
Page 40: Answering An Additional Call (Second Call)
Telephoning as usual Making several connections Answering an additional call (second call) Someone calls you while you are on the phone, e.g. from number 06975058. The call is shown on the display, e.g. 06975058, and the display key or LED next to it flashes.
Page 41: Speaking To Parties Alternately
Telephoning as usual Making several connections Speaking to parties alternately If you want to speak with a call party (e.g. 06975058) who has been put on hold: Scroll to the menu item with the rapidly flashing display key/LED, e.g. 06975058. Confirm selection.
Page 42: Three-Way Conference
Telephoning as usual Making several connections Three-way conference You can set up a conference with a maximum of two callers. • If the "multiple conference" feature has not been enabled in your communication server, you can always work with a three-way conference. •...
Page 43 Telephoning as usual Making several connections Adding a conference participant to a call via refer-back During a call (e.g. with 06975058): Press the "Refer-back" function key. The other party is on hold. Enter number of second conference participant. When you are connected to this participant, you can initiate the conference.
Page 44 Telephoning as usual Making several connections Connecting conference participants with each other During the conference: Scroll to the Transfer to ... menu item. Confirm your selection. • You can also connect the two conference participants with one another by replacing the handset. Ending a conference During the conference: Press the "Drop"...
Page 45: Multiple Conference
Telephoning as usual Making several connections Multiple conference* Multiple conference allows a subscriber to set up a conference with up to seven other subscribers. The person setting up the conference is the designated Controller, while the others are designated as passive participants. •...
Page 46 Telephoning as usual Making several connections List of all conference users The conference controller has a list of all conference users at his disposal in order to manage the multiple conference. The list conference users appears automatically when the third conference participant is added to a conference.
Page 47 Telephoning as usual Making several connections Adding a participant During a call: Scroll to the Conference with ... menu item. Confirm selection. The multiple conference is put on hold. Enter the number of the conference participant. When you are connected with the participant, he is added to the conference immediately and multiple conference is reactivated.
Page 48 Telephoning as usual Making several connections Switching to waiting subscribers There are several refer-backs waiting: Scroll to the appropriate refer-back back to ... Confirm selection. You are now reconnected with the desired subscriber. You can • Disconnect this connection by pressing the "Drop" key •...
Page 49 Telephoning as usual Making several connections Disconnecting participants from the conference The conference controller has the option of disconnecting a caller. If the conference has more than two conference participants, use the list of all conference users. In the case of a three-way conference, the controller can use: To scroll to the Remove from conf ...
Page 50 Telephoning as usual Making several connections Ending a multiple conference The conference controller can end the multiple conference as follows: Replace the handset. The controller's connection is disconnected. The conference continues without a controller at the expense of the original controller. The telephone returns to the idle state.
Page 51 Telephoning as usual Making several connections Passive conference participants – refer-back The passive participant in a multiple conference can place his participation in the queue (wait status) using "refer-back". The controller is made aware of this. In addition, the passive participant can also bring another participant into the conference in his place.
Page 52: Diverting Calls
Telephoning as usual Diverting calls Diverting calls You can divert your calls to another line. You can also activate an additional call diversion destination to divert calls only when your line is busy. You also have the option of setting up a call diversion after a certain amount of time. In this case, you can set your telephone so that internal or external calls are only forwarded to the set destination after three rings, for example.
Page 53: Diverting Calls If Your Line Is Busy
Telephoning as usual Diverting calls Diverting calls if your line is busy* Press the softkey "Call div." or the key C ALL DIVERSION (9630, 9640). Scroll to the on busy: menu item. Enter the internal number to which you want to divert calls, e.g. to 1234.
Page 54: Setting Up And Activating The Double Call Destination
Telephoning as usual Diverting calls Setting up and activating the double call destination* Press the softkey "Call div." or the key C ALL DIVERSION (9630, 9640). Scroll to the Double call menu item. Enter the internal phone number of your double call destination. Confirm selection.
Page 55: Changing Call Diversion Remotely
Telephoning as usual Diverting calls Changing call diversion remotely* You can call your communication server from outside to set up or change call diversion for your telephone or for other telephones. This is possible from any telephone with DTMF suffix dialing. Select the subscriber whose call diversion is to be changed: Dial the phone number of your communication server, e.g.
Page 56: Automatic Call Diversion
Telephoning as usual Diverting calls Automatic call diversion By granting appropriate authorization, the Service Department can allow users to activate call diversion at a certain time and then deactivate this call diversion at a later point in time. Two destinations with different time slots can be programmed. The Call diversion menu is expanded by the following extra menu items: •...
Page 57 Telephoning as usual Diverting calls Set automatic This is where you set up the time slots for automatic call diversion. This does not switch on or activate call diversion. You do this with the Activate automatic menu item. Press the softkey "Call rout." or the key Call diversion (9630, 9640).
Page 58 Telephoning as usual Diverting calls Automatic 1/Automatic 2 Press the softkey "Call div." or the key Call diversion (9630, 9640). Scroll to the Automatic 1 or Automatic 2 menu item. Confirm selection. The call diversion window will be activated. This is indicated in the call diversion status display by a check mark in front of the call diversion status.
Page 59: Answering Calls Elsewhere (Follow-Me)
Telephoning as usual Answering calls elsewhere (follow-me)* Answering calls elsewhere (follow-me)* You can also use another telephone to set up call diversion to your own phone. You first have to prepare this function on your own telephone. The follow me function is set, activated and deactivated with particular codes.
Page 60: Deactivating Follow Me At A Different Telephone
Telephoning as usual Answering calls elsewhere (follow-me)* Deactivating follow me at a different telephone At another phone: Lift the handset. Press the "pound" key and enter the code, e.g. "14". Dial your own phone number. Replace the handset.
Page 61: Making Calls With Ease
Making calls with ease Making calls with ease Making calls with ease Editing the call log ....................62 Editing a redial list (call log – outgoing) .............. 66 Editing a call list (call log – missed) ..............67 Function list ......................68 Using the phone book ..................
Page 62: Editing The Call Log
Making calls with ease Editing the call log Editing the call log The call log provides you with an overview of all of your telephone activities. It lists your missed calls (call list, max. 30 entries), your outgoing calls (redial list, max. 10 calls) and your answered calls (max.
Page 63: Filtering Call Log Displays: Redial, Call List, Completed Calls
Making calls with ease Editing the call log Filtering call log displays: Redial, call list, completed calls You can choose to display only the part of the call log entries that interests you, e.g., only the call list entries. All entries are sorted there in the same manner as in the call log. Each of the lists is operated in the same manner.
Page 64: Deleting An Entry
Making calls with ease Editing the call log Deleting an entry Press the keyC ALL LOG Scroll to the desired number, e.g. 006975051234. Press the "Delete" softkey. A prompt appears in the info line. Press the "Delete" softkey again. • If a redial with callback request is deleted, then the corresponding entry is also deleted in the call list of the person you want to call back.
Page 65: Viewing Audio Data
Making calls with ease Editing the call log Viewing audio data The call log also contains the audio data for every call entered there (this is information about the voice quality during the call). Press the keyC ALL LOG Scroll to the desired entry, e.g. 0069123456. Press the "Details"...
Page 66: Editing A Redial List (Call Log - Outgoing)
Making calls with ease Editing a redial list (call log – outgoing) Editing a redial list (call log – outgoing) The redial list can contain up to 30 entries. Up to ten of these are reserved for the most recently dialed numbers. The system administrator can, however, change the number of entries.
Page 67: Editing A Call List (Call Log - Missed)
Making calls with ease Editing a call list (call log – missed) Editing a call list (call log – missed) If you do not answer a call, it is saved to the call list with its time and date. The LED in the C key then lights up.
Page 68: Function List
Making calls with ease Function list Function list The function list contains all functions and destinations that you can reach with a push of a button. Here you can save all functions and destinations that you use frequently. A maximum of two entries are possible. •...
Page 69: Entering A Function In The Function List
Making calls with ease Function list Scroll to the Add to function list menu item. Add the selected function. Entering a function in the function list Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection.
Page 70: Deleting Functions Or Destinations From The Function List
Making calls with ease Function list Deleting functions or destinations from the function list Open the function list by pressing the "right arrow" and "left arrow." Scroll to the function or destination that you wish to delete. Press the "Delete" softkey. You are prompted. Press the "Delete"...
Page 71: Using The Phone Book
Making calls with ease Using the phone book Using the phone book Your telephone has a personal phone book. In it, you can store up to 267 phone numbers with their associated names, which will only be available on your telephone.
Page 72: Dialing An Entry From The Phone Book
Making calls with ease Using the phone book Dialing an entry from the phone book Press the P key. HONE BOOK Scroll to the desired entry, e.g. Chopin 0069123456. Lift the handset. • You can use the "Details" softkey to display additional information about the selected entry.
Page 73: Deleting An Entry
Making calls with ease Using the phone book Deleting an entry Press the P key. HONE BOOK Scroll to the desired entry, e.g. Chopin 0069123456. Press the "Delete" softkey. A prompt appears in the info line. Press the "Delete" softkey again. •...
Page 74: Saving An Entry From The Main Phone Directory In The Local Phone Directory
Making calls with ease Using the phone book Saving an entry from the main phone directory in the local phone directory* Press the P key. HONE BOOK Press the "Main" softkey. Enter one or more of the first letters in the name. Scroll to the desired entry, e.g.
Page 75: Requesting Messages
Making calls with ease Requesting messages Requesting messages If your communication server is connected to voicemail, callers can leave messages for you in a similar way to an answering machine. You can call to request these voice messages. It is also possible to receive conventional text messages from a server.
Page 76: Deactivating Call Diversion To Voicemail
Making calls with ease Requesting messages Deactivating call diversion to voicemail Press the M key. ESSAGE Select active call diversion to voicemail (marked by "on"), e.g. to: 4321 (on) Confirm selection. Call diversion is now deactivated. Deleting a message* Press the M key.
Page 77: Viewing Charges
Making calls with ease Viewing charges Viewing charges All call charges incurred since the last reset are stored and totaled in your telephone system. You can view the charges for your last four calls and delete the displays. You can also have the current charges displayed during a call in units or in your local currency.
Page 78: Switching The Charge Display To Units
Making calls with ease Viewing charges Switching the charge display to units Press the M key. Scroll to the Charges menu item. Confirm selection. Scroll to the Charge display Amount menu item. Press the "Modify" softkey. The display switches to Charge display Units. Press the "Save"...
Page 79: Set Reminders (Appointments)
Making calls with ease Set reminders (appointments) Set reminders (appointments) You can set your telephone to remind you of important appointments. You can enter and be reminded of up to 10 appointments. You can select whether you wish to be reminded once or every day.
Page 80: Viewing Appointments
Making calls with ease Set reminders (appointments) Viewing appointments In idle state: Scroll to the Appointment enabled menu item. Confirm selection. The existing appointments are shown. Appointment message At the relevant time, the signal tone sounds and the appointment message appears on the display.
Page 81: Deactivating Appointments
Making calls with ease Set reminders (appointments) Deactivating appointments Press the M key. Scroll to the Appointments menu item. Confirm selection. Scroll to the desired appointment. Confirm selection. Scroll to the Appointments One-time appointment or Daily appointmentmenu item. Set to Appointments off. Press the "Save"...
Page 82: Locking The Telephone
Making calls with ease Locking the telephone Locking the telephone You can protect your telephone against unauthorized use by locking it with a PIN (Personal Identification Number). You can enter this PIN yourself and also change it at any time. The following functions are still available in the locked state: •...
Page 83: Locking The Telephone
Making calls with ease Locking the telephone • The PIN may have four to six digits. • The first digit of the PIN may not be 0 or 1. The PIN must not be the same as your phone number. •...
Page 84: Automatic Locking
Making calls with ease Locking the telephone Automatic locking The automatic lock can be activated or deactivated. Press the M key. Scroll to the Lock menu item. Confirm selection. Scroll to the Automatic lock menu item. Confirm selection. Scroll to the desired setting. Confirm selection.
Page 85: Lock At
Making calls with ease Locking the telephone Lock at Press the M key. Scroll to the Lock menu item. Confirm selection. Scroll to the Lock at menu item. The cursor will flash under the first number where you can enter the hour (ten's place).
Page 86: Telephoning With Partners
Telephoning with partners* Telephoning with partners* Telephoning with partners* Setting up partner names ...................87 Information about partners on the display ............89 Information about partners on function keys (9650/9650C) ........90 Calling a partner ....................91 Answering a call for a partner ................92 Assigning partners to another key ..............93 Hiding partner keys .....................94 Activating partner beep ..................95...
Page 87: Setting Up Partner Names
Telephoning with partners* Setting up partner names Setting up partner names Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item. Confirm selection.
Page 88 Telephoning with partners* Setting up partner names • If nothing has been entered in the "Short name" field, then the first three letters of the name entered in the "Long name" field appear when a call diversion is set up to the partner or from the partner. •...
Page 89: Information About Partners On The Display
Telephoning with partners* Information about partners on the display Information about partners on the display By default, all partners are assigned to function keys. You are informed about your partners' activities in the assigned display fields. Partner "4711" is free. 4711 Partner "4711"...
Page 90: Information About Partners On Function Keys (9650/9650C)
Telephoning with partners* Information about partners on function keys (9650/9650C) Information about partners on function keys (9650/9650C) In the 9650/9650C, the partner statuses are additionally displayed for the assigned display fields by the LEDs of the function keys: Partner status Available Call Flashes quickly...
Page 91: Calling A Partner
Telephoning with partners* Calling a partner Calling a partner Lift the handset. Press the function key for the desired partner.
Page 92: Answering A Call For A Partner
Telephoning with partners* Answering a call for a partner Answering a call for a partner A partner telephone rings and the corresponding display flashes: Press the Partner key and wait until the call reaches you. Lift the handset.
Page 93: Assigning Partners To Another Key
Telephoning with partners* Assigning partners to another key Assigning partners to another key Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item.
Page 94: Hiding Partner Keys
Telephoning with partners* Hiding partner keys Hiding partner keys Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item. Confirm selection.
Page 95: Activating Partner Beep
Telephoning with partners* Activating partner beep Activating partner beep Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt my partners menu item. Confirm selection.
Page 96 Telephoning with partners* Activating partner beep If you have set the beep or ringing tone and now wish to select and confirm the partner, new menu items appear. With this menu item you can activate a display indicator in addition to the beep. You can also configure a delay in seconds before the beep sounds as well as a filter of the "Partn.
Page 97: Assigning Partners On The Button Module
Telephoning with partners* Assigning partners on the Button Module* Assigning partners on the Button Module* You can transfer all your partners from your telephone's function keys to the display fields of a Button Module. Press the M key. Scroll to the Settings menu item. Confirm selection.
Page 98: Partner Diversion
Telephoning with partners* Partner diversion Partner diversion Diverting calls to a partner Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item.
Page 99: Diverting Partner Calls To Your Telephone
Telephoning with partners* Partner diversion Diverting partner calls to your telephone Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item. Confirm selection.
Page 100: Diverting Calls From One Partner To Another
Telephoning with partners* Partner diversion Diverting calls from one partner to another Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item.
Page 101: Extended Partner Diversion
Telephoning with partners* Partner diversion Scroll to the from Verdi to Liszt Off menu item. Press the "Modify" softkey. The display switches to from Verdi to Liszt On. Press the "Save" softkey. Partner diversion is now activated. • Instead of having to scroll through the selection list to find the desired partner, you can simply press the key assigned to that partner.
Page 102 Telephoning with partners* Partner diversion Press the "Entry" softkey. Scroll to the partner being diverted. Confirm selection. Now enter the number. Confirm selection. The function key is allocated. • Authorization for extended partner diversion is locked by default. • A maximum of five status displays for extended partner diversion can be shown in the display.
Page 103: Setting The Deputy Key
Telephoning with partners* Partner diversion Setting the deputy key Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Set/delete partner diversion menu item. Confirm selection.
Page 104 Telephoning with partners* Partner diversion Scroll to the Select partner menu item. Confirm selection. Then select the partners for whom calls are to be diverted. Press the "Modify" softkey. The display switches to On. Press the "Save" softkey. Scroll to the Divert selected partners menu item. Confirm selection.
Page 105: Extending A Partner Group
Telephoning with partners* Extending a partner group* Extending a partner group* Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt partner group size menu item. Confirm selection.
Page 106: Reducing A Partner Group
Telephoning with partners* Reducing a partner group* Reducing a partner group* Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt partner group size menu item. Confirm selection.
Page 107: Restricting Partner Signaling
Telephoning with partners* Restricting partner signaling* Restricting partner signaling* Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Applications/Partner menu item. Confirm selection. Scroll to the Partners menu item. Confirm selection. Scroll to the Adapt partner group size menu item. Confirm selection.
Page 108: Assigning A Line As The Executive Line
Telephoning with partners* Assigning a line as the executive line Assigning a line as the executive line Within a partner group, you can create a connection for another partner telephone (executive) from your telephone. In this way, for example, a secretary can assign a line for her boss.
Page 109: Setting Up A Connection For Partners
Telephoning with partners* Setting up a connection for partners Setting up a connection for partners ↑ You have for a partner telephone (executive) and you want to assigned a line ( 108) set up a connection for this partner. Enter the desired phone number. Lift the handset.
Page 110: Filtering
Telephoning with partners* Filtering Filtering Filtering is the targeted establishment of a partner diversion for internal and/or external calls. Filtering is an executive secretary function. When filtering is active, incoming calls to the executive line are first signaled to the reception's devices. The call can be accepted here and then put through to the executive.
Page 111: Secretary
Telephoning with partners* Filtering Secretary Function key programming allows you to assign filtering to one key with FILTER. Press the "FILTER" function key. Filtering for all internal and external calls for the allocated executive line is activated. Filtering status is shown in the display. If a function key has been defined on the 9650/9650C, the LED also indicates the status.
Page 112: Customizing Your Telephone
Customizing your telephone Customizing your telephone Customizing your telephone Do not disturb ......................113 Assigning functions/numbers to keys ..............114 Setting up macro functions ..................120 Anonymous call* ....................125 Deactivating second call ..................126 Deactivating direct dialing ..................127 Deactivating Automatic tone dialing (DTMF) ............128 Changing the DTMF pulse duration ..............129 Activating key beep tones ..................130 Time zones ......................131...
Page 113: Do Not Disturb
Customizing your telephone Do not disturb Do not disturb You can switch off the ringing tone, the signal tone and the VIP ringing tone, e.g. if you are in a meeting. If you are then called, you will only hear the alert tone. Press the M key.
Page 114: Assigning Functions/Numbers To Keys
Customizing your telephone Assigning functions/numbers to keys Assigning functions/numbers to keys ↑ and numbers that you use frequently can be assigned to softkeys Functions ( 181) (9630, 9640) or function keys (9650/9650C). You can then execute the functions or dial the phone numbers simply by pressing the key. •...
Page 115: Creating A Destination Key
Customizing your telephone Assigning functions/numbers to keys Creating a destination key Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set destination keys menu item. Confirm selection. Confirm Set destination and then enter the name and phone number.
Page 116: Destination Key From Phone Book
Customizing your telephone Assigning functions/numbers to keys Destination key from phone book Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set destination keys menu item. Confirm selection.
Page 117: Changing An Existing Destination
Customizing your telephone Assigning functions/numbers to keys Changing an existing destination Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set destination keys menu item. Confirm selection. Scroll to the Edit destination key menu item.
Page 118: Clearing Key Assignments
Customizing your telephone Assigning functions/numbers to keys Clearing key assignments Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set function keys or Set destination keys menu item. Confirm selection.
Page 119: Display Key Assignment
Customizing your telephone Assigning functions/numbers to keys Display key assignment You can use your telephone display to see which function, destination, partner or line a key on your telephone or Button Module is assigned to. Press the M key. Scroll to the Settings menu item. Confirm selection.
Page 120: Setting Up Macro Functions
Customizing your telephone Setting up macro functions Setting up macro functions You can assign multi-step macro functions to your telephone's function keys (not available in the 96209620L). This means that you can, for example, activate and deactivate a fixed call diversion by pressing a single key. If you assign a partner diversion to a function key, you can activate a partner diversion or switch between two fixed diversion destinations by pressing a single key.
Page 121: Partner Diversion Macro
Customizing your telephone Setting up macro functions Partner diversion macro Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set macro function menu item. Confirm selection. Scroll to the macro function you want to assign to the key, e.g.
Page 122 Customizing your telephone Setting up macro functions Press the key to which you want to assign the macro function. You can now see the function or number previously assigned to the key. Confirm new key assignment by pressing the "Save" softkey. •...
Page 123: Macro-Enhanced Partner Diversion
Customizing your telephone Setting up macro functions Macro-enhanced partner diversion Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection. Scroll to the Set macro function menu item. Confirm selection. Scroll to the macro function you want to assign to the key, e.g.
Page 124: Coming/Going Macro
Customizing your telephone Setting up macro functions Coming/going macro You can activate a call diversion and partner diversions at the push of a button. Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Keys menu item. Confirm selection.
Page 125: Anonymous Call
Customizing your telephone Anonymous call* Anonymous call* You can determine whether your phone number is to be shown to the other parties. This function must be enabled in the communication server. Press the M key. Scroll to the Settings menu item. Confirm selection.
Page 126: Deactivating Second Call
Customizing your telephone Deactivating second call Deactivating second call If you want to answer an additional call (Second call) during a call, you can activate Second call. Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection.
Page 127: Deactivating Direct Dialing
Customizing your telephone Deactivating direct dialing Deactivating direct dialing By default, dialing will be started immediately a destination or numeric key is pressed. However, this feature can be disabled. Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Dial settings menu item.
Page 128: Deactivating Automatic Tone Dialing (Dtmf)
Customizing your telephone Deactivating Automatic tone dialing (DTMF) Deactivating Automatic tone dialing (DTMF) Your telephone is set at factory so that all post-dialed numeric keys are sent as tones during a connection. For example, you can listen to voicemail or control an answering machine remotely.
Page 129: Changing The Dtmf Pulse Duration
Customizing your telephone Changing the DTMF pulse duration Changing the DTMF pulse duration You can change the DTMF pulse duration (DTMF = dual tone multi frequency dialing method). This can be of use when, for example, an answering machine does not react to signals from your telephone.
Page 130: Change Dtmf Duration
Customizing your telephone Change DTMF duration Change DTMF duration You can change the DTMF duration (DTMF = dual tone multi frequency dialing method). This can be of use when, for example, an answering machine does not react to signals from your telephone). Press the M key.
Page 131: Time Zones
Customizing your telephone Time zones Time zones You can have the current date and time in 26 cities around the world displayed. Press the M key. Scroll to the Time zones menu item. Confirm selection. The display shows the current date and time in 26 cities. •...
Page 132: Private User Mobility
Customizing your telephone Private User Mobility* Private User Mobility* The Private User Mobility feature allows you to log on to any telephone within your system. You can then be reached on this telephone with your phone number and the charging units incurred will be allocated to your phone number. This function is protected by a PIN.
Page 133: Logging Out From The Telephone
Customizing your telephone Private User Mobility* Logging out from the telephone Press the "Log out user" function key or the "OUT" display key (depending on whether you assigned the function to a function key or a display key). You are now logged out of this telephone.
Page 134: Saving Emergency Numbers
Customizing your telephone Saving emergency numbers Saving emergency numbers You can save two emergency numbers which can be dialed even when your telephone is locked. Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Security menu item. Confirm selection.
Page 135: Setting Up Own Name
Customizing your telephone Setting up own name Setting up own name You can save your name to have it shown on the display. Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection.
Page 136: Relocating With The Telephone
Customizing your telephone Relocating with the telephone* Relocating with the telephone* If you move to a different location in the same telephone system, you can log on with your previous phone number and previous PIN in order to access your personal settings and phone book there.
Page 137: Saving Personal Data
Customizing your telephone Saving personal data Saving personal data You can save your personal phone settings centrally in your communication server as a backup – when this feature has been enabled by your system administrator. In the communication server, your data is protected with a password. Your system administrator can save or copy your personal telephone data from a central location.
Page 138: Blocking Central Data Saving
Customizing your telephone Saving personal data Blocking central data saving Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Security menu item. Confirm selection. Scroll to the Save data menu item. Confirm selection. Scroll to the Access to save data centrally Blocked menu item. Confirm selection.
Page 139: Setting Up Vip Functions
Customizing your telephone Setting up VIP functions* Setting up VIP functions* You can set up special functions between telephones of your system, provided you have made the appropriate preparations. To do this, certain pre-settings on both the sending and the receiving telephone have to be the same. The following pages describe typical cases for the application of VIP functions.
Page 140 Customizing your telephone Setting up VIP functions* Scroll to the entry for the secretary telephone. Confirm selection. Scroll to the Send to user menu item. Press the "Modify" softkey several times, if necessary, until the setting Announce&Ackn. is displayed. Confirm the setting by pressing the "Save" softkey. •...
Page 141 Customizing your telephone Setting up VIP functions* Scroll to the Set VIP partner menu item. Confirm selection. Scroll to the Entry from phone book or Entry from key assign. or Personal emergency call or Partner menu item. Confirm selection. Scroll to the entry for the executive telephone. Confirm selection.
Page 142: Announcements From The Executive Telephone
Customizing your telephone Setting up VIP functions* Announcements from the executive telephone If the user has been granted authorization by the system administrator, he can program an "Announcement" function key. As a result, VIP announcements with reply can be made significantly faster. Press the function key and then enter the dial digits using the digit or destination keys.
Page 143 Customizing your telephone Setting up VIP functions* Scroll to the entry for the secretary telephone. Confirm selection. Scroll to the Send to user menu item. Press the "Modify" softkey several times, if necessary, until the setting with announc. is displayed. Confirm the setting by pressing the "Save"...
Page 144 Customizing your telephone Setting up VIP functions* Setting up the secretary telephone Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the VIP menu item. Confirm selection. Enter the current PIN. Confirm input. Scroll to the Receive VIP functions menu item. Press the "Modify"...
Page 145: Using The Vip Functions
Customizing your telephone Setting up VIP functions* Press the "Modify" softkey several times, if necessary, until the setting On is displayed. Confirm the setting by pressing the "Save" softkey. Using the VIP functions Using the announcement or two-way intercom system: Press the relevant destination key for the secretary telephone or select the phone book entry.
Page 146: Activating Handsfree Answer Back
Customizing your telephone Activating Handsfree Answer Back* Activating Handsfree Answer Back* You can set up your telephone so that calls are answered immediately. If you receive a call, you will hear only a short signal tone and your telephone's microphone and loudspeaker are activated immediately. This means that you can speak to the caller right away.
Page 147: Audio, Contrast And Language Settings
Customizing your telephone Audio, contrast and language settings Audio, contrast and language settings You can modify various audio settings and the display contrast and brightness to suit your requirements. You can change the display language at any time. The standard available languages are English, French and German.
Page 148: Select Ringer Melody
Customizing your telephone Audio, contrast and language settings Select ringer melody You can assign various ringer melodies to various types of calls (internal calls, external calls, VIP, partner): Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item.
Page 149: Set Receiver Sound
Customizing your telephone Audio, contrast and language settings Set receiver sound The receiver sounds can be set in the handset* : Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display / Acoustics menu item.. Confirm selection.
Page 150: Setting Contrast And Brightness
Customizing your telephone Audio, contrast and language settings Setting contrast and brightness Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Set contrast* or Set brightness menu item. Confirm selection.
Page 151: Selecting The Language For The Display
Customizing your telephone Audio, contrast and language settings Selecting the language for the display Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Switch language menu item. Confirm selection.
Page 152: Displaying The Function List In The Idle Display
Customizing your telephone Audio, contrast and language settings Displaying the function list in the idle display You can set your phone to show the function list instead of the telephone status in the idle display. Press the M key. Scroll to the Settings menu item. Confirm selection.
Page 153: Activating Function Keys In Idle Status (Only 9630, 9640)
Customizing your telephone Audio, contrast and language settings Activating function keys in idle status (only 9630, 9640) In the idle display, various softkey functions are normally assigned to softkeys. You can configure the phone so that your programmed first function key level is activated by default (displayed inversely).
Page 154: Activating Csta Answer Call
Customizing your telephone Activating CSTA Answer Call* Activating CSTA Answer Call* If your telephone network and your PC network are linked together for CSTA (Computer Service Telephony Application) and the CSTA Answer Call function is activated, you can also answer calls on your PC. When the phone rings, click the icon for CSTA Answer Call on your PC monitor screen.
Page 155: Leaving A Hunt Group
Customizing your telephone Leaving a hunt group* Leaving a hunt group* If you are a member of a hunt group you can leave the hunt group temporarily. Calls will then be diverted to the next hunt group subscriber. Press the M key.
Page 156: Logging In To Automatic Call Distribution
Customizing your telephone Logging in to automatic call distribution* Logging in to automatic call distribution* Your system administrator must provide your telephone with a personal number (max. 5 digits) and a personal password (6 digits) for call center functions. You have to log on using the phone number and password.
Page 157: Viewing/Modifying User Data
Customizing your telephone Viewing/modifying user data Viewing/modifying user data The number you have set up is displayed in the "User administration" menu. You can also log out of the telephone, change your PIN or delete it completely. Log out user Press the M key.
Page 158: Changing The Pin
Customizing your telephone Viewing/modifying user data Changing the PIN Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the User administration menu item. Confirm selection. Confirm the displayed number. Scroll to the Change PIN menu item. Confirm selection.
Page 159: Deleting Your Pin
Customizing your telephone Viewing/modifying user data Deleting your PIN Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the User administration menu item. Confirm selection. Confirm the displayed number. Scroll to the Delete PIN menu item. Confirm selection.
Page 160: Viewing/Changing Ip Settings
Customizing your telephone Viewing/changing IP settings Viewing/changing IP settings In the "IP settings" menu you can view various IP-specific settings (IP = Internet Protocol). You can also test whether individual network components can be reached ("Send ping") and load or save user data. Your telephone has been released in order for your system administrator to be able to access your telephone and adjust certain settings via a Web browser on a PC.
Page 161: Send Ping
Customizing your telephone Viewing/changing IP settings Send ping Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the IP settings menu item. Confirm selection. Scroll to the Send ping menu item. Confirm selection. Scroll to the network component whose accessibility you want to test, e.g. Def.
Page 162: Barring The Telephone From Access Via The Browser
Customizing your telephone Viewing/changing IP settings Barring the telephone from access via the browser Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the IP settings menu item. Confirm selection. Scroll to the Security menu item. Confirm selection.
Page 163: Registering A Cti Application
Customizing your telephone Viewing/changing IP settings Registering a CTI application* To be able to control your telephone using a CTI application (e.g. Avaya Com4Tel), the CTI application must first be registered: Press the M key. Scroll to the Settings menu item.
Page 164: Setting 802.1X Registration Data
Customizing your telephone Viewing/changing IP settings Setting 802.1X registration data* Your telephones's 802.1X registration data are verified in order to authenticate it in the IP network. You can change the 802.1X ID and the associated password. Press the M key. Scroll to the Settings menu item.
Page 165 Customizing your telephone Viewing/changing IP settings Press the "Save" softkey. The new setting is then saved. • Your system administrator will give you the password. • In order to save a change in the 802.1X you must always change the password at the same time.
Page 166: Saving User Data
Customizing your telephone Viewing/changing IP settings Saving user data* Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the IP settings menu item. Confirm selection. Scroll to the User data menu item. Confirm selection. Scroll to the User data download menu item. Press the "Save"...
Page 167: Load User Data
Customizing your telephone Viewing/changing IP settings Load user data Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the IP settings menu item. Confirm selection. Scroll to the User data menu item. Confirm selection. Scroll to the User data upload menu item. Confirm selection.
Page 168: Recognition Of Partial Numbers
Customizing your telephone Recognition of partial numbers Recognition of partial numbers Up to 10 partial number and name allocations can be listed for displaying names for external calls with partial number recognition. Partial number recognition is used for incoming calls and in all lists. Press the M key.
Page 169: Creating New Partial Number Entries
Customizing your telephone Recognition of partial numbers Creating new partial number entries Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Recogn. partial nos menu item. Confirm selection.
Page 170: Editing Partial Number Entries
Customizing your telephone Recognition of partial numbers Editing partial number entries Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Recogn. partial nos menu item. Confirm selection. Select a list entry.
Page 171: Deleting Partial Number Entries
Customizing your telephone Recognition of partial numbers Deleting partial number entries Press the M key. Scroll to the Settings menu item. Confirm selection. Scroll to the Display/Acoustics menu item. Confirm selection. Scroll to the Recogn. partial nos menu item. Confirm selection. Select a list entry.
Page 172: Customizing The Call List
Customizing your telephone Customizing the call list* Customizing the call list* If users have been granted appropriate authorization by the system administrator, they can change call list entries to some extent. For example, remove internal calls from the call list. An entry is included in the call list only when the internal caller explicitly requests a callback.
Page 173: Add-On Equipment
Add-on equipment* Add-on equipment* Add-on equipment* Button module* ....................173 Headset ......................176 Setting the CTI application ................178...
Page 174: Button Module
Add-on equipment* Button module* Button module* The Avaya IP Deskphone SBM24 Button Module has over 24 display keys that show the assigned functions. The display keys of the Button Module can be assigned to: • Partners • Abbreviated dialing destinations •...
Page 175: Display Keys With Partner Function
Add-on equipment* Button module* Display keys with partner function If you have assigned partners on your Button Module, calls to partners will be displayed and you can answer these calls. Display of partner statuses on the Button Module A partner is being called. You answered the call.
Page 176: Display Keys As Function Keys
Add-on equipment* Button module* Display keys as function keys The display keys of your Button Module can be assigned with functions, e.g. call diversion, pick-up or automatic callback. You can then used them as you use the function keys and softkeys of your telephone. ↑...
Page 177: Headset
Headset Headset You can use a headset if you want to use the telephone without using the handset. Ask your system administrator which Avaya headsets you can use and how to connect them to your phone. Operating corded headsets Calling someone Enter the desired number.
Page 178: Operating Cordless Headsets
Add-on equipment* Headset Operating cordless headsets Operating a cordless headset is different from operating a corded one: • Instead of pressing H on the telephone, you have to press the Talk EADSET button on the headset itself. key on the telephone. Otherwise you will not be Do not press the H EADSET answer or end calls as usual.
Page 179: Setting The Cti Application
The "TAPI" CTI application is set on your telephone as a default. Therefore, when you want to operate a TAPI application (e.g. Avaya Com4Tel), you do not need to change any other settings. However, if another CTI application has been connected,...
Page 180: Consulting The Manual As Required
Consulting the manual as required Consulting the manual as required Consulting the manual as required Function keys .....................180 Information in the idle display ................183 Ringing and handset tones ................185 Menu overview ....................187 Troubleshooting ....................192...
Page 181: Function Keys
Consulting the manual as required Function keys Function keys Look it up if you do not know what a function name such as "code dialing" means. This alphabetical list contains the functions that can be assigned to the programmable function keys or the display keys. ANONYMOUS Anonymous calling You can determine that your phone number is not shown to the other party.
Page 182 Consulting the manual as required Function keys Paging Announcement to the allocated numbers. Extended partner diversion You can route calls for partners, also to an external destination. External* External call filters. FILTER Filtering* Activating filters. Charges You can view a list of the telephone costs incurred. Viewing charges ↑...
Page 183 Consulting the manual as required Function keys Display Local phone number display Deactivate displaying the other party's phone number on your display during a call. The phone number is not entered in the call log or in the redial list. Call diversion You can divert calls to other telephones within your system.
Page 184: Information In The Idle Display
Consulting the manual as required Information in the idle display Information in the idle display Ringer tone off You can deactivate the ringer tone during a call. Double call to 5595 If you are called, the call is also signaled on the line specified, e.g. on 5595. User data upload failure It was not possible to load your user data.
Page 185 Consulting the manual as required Information in the idle display Callback enabled You have initiated an automatic callback. Your telephone will ring as soon as the subscriber's line is free again. Call div. on busy to xxxx If you are on a call, all calls are diverted to another telephone. Call div.
Page 186: Ringing And Handset Tones
Consulting the manual as required Ringing and handset tones Ringing and handset tones Tones for internal and external calls Normal ring tone for external calls ↑ You can deactivate this tone ( 113). Normal ring tone for internal calls: ↑ You can deactivate this tone ( 113).
Page 187: Call Melodies
Consulting the manual as required Ringing and handset tones Call melodies • Melody 1 • Melody 2 • T3D3 • Tivoli • Sabah • Springtime • Waterfall • Rondeau • Jumping • Infantryman...
Page 188: Menu Overview
Consulting the manual as required Menu overview Menu overview The following contains an overview of the menu structure of the Avaya 9600 IP telephone. The first three menu levels are shown. The menu structure shown here may differ from the actual menu structure on your telephone. Deviations from the menu overview shown here may arise due to the features used, the accessories in use and the assignment of the function keys.
Page 189: Appointments
Consulting the manual as required Menu overview Appointments Menu line in basic menu One menu level One menu level lower lower Timeframe > Appointment data (only if appointment entered) Enter new > Time 00:00 appointment Date XX.XX.XX Text Call number Timeframe Charges Menu line in basic...
Page 190: Lock
Consulting the manual as required Menu overview Lock Menu line in basic menu One menu level One menu level lower lower Lock > Lock telephone Change PIN > Old PIN New PIN Re-enter PIN Save PIN Automatic locking > On Lock at 00:00 Time zones Menu line in basic...
Page 191 Consulting the manual as required Menu overview Set contrast (not 9640, 9650/ 9650C) Set brightness (only 9620/9620L, 9630, 9640) Switch language Own name Request time/ partner... Partial numbers Function list enabled Function keys enabled Keys > Set destination keys Set function keys...
Page 192 Consulting the manual as required Menu overview Set emergency numbers Relocate telephone CTI application > TAPI > Other CTI CTI setting (only > Protocol > appears if "Other CTI" has been set) Dialing procedure Info/Service > Info > Ringer Display Keyboard User administration >...
Page 193: Troubleshooting
Consulting the manual as required Troubleshooting Troubleshooting Incorrect date and time are displayed Select the Request time/partner menu item. The time and date are updated by the system. Unknown message on the display ↑ Check what the display means in the chapter.
Page 194 Consulting the manual as required Troubleshooting A number cannot be set up Ask your system administrator whether this feature has been activated for your telephone. A phone number dialed by code dialing cannot be extended Possibly the "Extension" feature for the code dial destination was not enabled in the communication server.
Page 195: Index
Index Index Numerics 802.1X registration data 164 Acoustic signal 113 Activating CSTA Answer Call* 154 Activating partner beep 95 Adding a participant via refer-back 47 Additional call 40 Additional functions 11 Add-on equipment* 173 Announcements from the executive telephone 142 Appointment 79 Appointment message 80 Deactivating 81...
Page 196 Index Call list 67 Adapting 172 Dialing an entry 66 Editing 67 Call log 62 Delete all entries 64 Deleting an entry 64 Dialing an entry 63 Editing 62 Call melodies 187 Call number ID 18 Disabling 32 Callback 30 Callback request 31 Delete 31 Calling anonymously* 125...
Page 197 Index Reset counter 77 Switching to units 78 Viewing 77 Clearing key assignments 118 Conference 42 Adding a participant 42 Adding a participant via refer-back 43 Connecting participants to each other 44 Controller 45 Disconnecting participants 49 Ending 44 Speaking with just one conference participant 43 Connect 39 Connecting To which systems? 9...
Page 198 Index Editing entries in the phone book 72 Enter name 22 Enter phone number 26 Entering text 22 Entering your own phone number and PIN 26 Executive line 111 Executive phone Setting up 139 Using as a two-way intercom system to the secretary 139 External 29 External calls Delayed call diversion 53...
Page 199 Index Handset Making calls without 37 Handsfree 37 Continuing the call with the handset 38 Ending a call 38 With the handset off-hook 38 Handsfree Answer Back 146 Headset 177 Calling someone 177 Cordless 178 Hiding partner keys 94 Hunt group 155 Leaving 155 Idle display 20 Displays 20...
Page 200 Index Log out 133 Log out user 157 Logging in 25 Logging in to automatic call distribution* 156 Logging on to the telephone 132 Logging out from the telephone 133 Lower case letters 22 Macro Call diversion and pick-up 120 Coming/going 124 Extended partner diversion 123 Partner diversion 121...
Page 201 Index Open Source 9 Overview 13 Partial numbers Deleting an entry 171 Editing entries 170 New entry 169 Partner 86 Assigning to another key 93 Assigning to Button Module 97 Calling 91 Diverting 99 Partner diversion 98 Extended 101 Partner group Expanding* 105 Reducing 106 Passive conference participants 50...
Page 202 Index Reception 111 Recognition of partial numbers 168 Redial list 66 Redialing Automatic 32 Reducing groups 106 Refer-back 40 in consultation 115 Registering CTI application* 163 Relocating with the telephone 136 Repairs 11 Repeatedly dialing a number 32 Requesting messages Requesting 75 Restricting partner signaling* 107 Restricting signaling 107...
Page 203 Index Status 20 Switch 39 Switch off microphone 29 Switching between calls 41 Switching between parties 41 Switching dialing method 128 Switching to waiting subscribers 48 Symbols in the call log 62 Telephone Barring browser access 162 Connectable to which systems? 9 Connection 25 Customizing 112 Familiarization 8...
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This manual is also suitable for:

9620l 9630 9650 9650c 9640

Avaya 9620 User Manual

Familiarizing Yourself with Your Telephone

Getting to Know Your Telephone

Telephoning as Usual

Making Calls with Ease

Telephoning with Partners

Customizing Your Telephone

Add-On Equipment

Consulting the Manual as Required

Quick Links

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Summary of Contents for Avaya 9620