Avaya 9640 User Manual
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Avaya 9640 User Manual

Avaya one-x deskphone edition for 9640/9640g ip telephone user guide
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See also: Installation Manual , Quick Reference Manual
™
Avaya one-X
Deskphone Edition for
9640/9640G IP Telephone User Guide
16-600910
Issue 4
February 2009

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Summary of Contents for Avaya 9640

  • Page 1 ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide 16-600910 Issue 4 February 2009...
  • Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://support.avaya.com/ThirdPartyLicense/...

  • Page 3: Table Of Contents

    Contents Chapter 1: Introduction to the 9640/9640G IP Telephone............5 Overview................................6 Scrolling and Navigation..........................8 About Icons..............................8 Telephone Stand..............................9 Chapter 2: Avaya Menu......................11 Options & Settings............................12 Setting Go To Phone Screen on Calling....................12 Setting the Go To Phone Screen on ringing..................13 Changing the voice dialing setting......................13 Changing the voice dialing language......................14...
  • Page 4 Chapter 16: About Logging In to and Out of Your Telephone..........59 Logging in to your telephone extension......................59 Logging in as a guest user..........................60 Logging out of your telephone extension......................60 Index............................61 ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 5: Chapter 1: Introduction To The 9640/9640G Ip Telephone

    Call Log, a Contacts list, an integrated WML browser, a menu of options and settings, and access to your voicemail. The 9640/9640G IP Telephone provides this information in color. The "G" designation in 9640G means this telephone model has a built-in Gigabit Ethernet adapter which speeds data transmission.

  • Page 6: Overview

    Introduction to the 9640/9640G IP Telephone Overview The following table provides button/feature descriptions for the 9640/9640G telephone. Name Description USB Port Insert a USB device (also called a memory stick, thumb drive, or flash drive) to transfer contacts between your phone and an external data source;...
  • Page 7 Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Home Press Home to configure options and settings, access the browser, log out, access your favorite contacts, or view network information.

  • Page 8: Scrolling And Navigation

    Icon Description Missed call; a call was not answered or was forwarded to voice mail. Incoming call is ringing. Call is active. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 9: Telephone Stand

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 10 Introduction to the 9640/9640G IP Telephone ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 11: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...

  • Page 12: Options & Settings

    6. Select Go To Phone Screen on Calling. 7. Press Change or OK or use the right or left navigation arrows to set the option to Yes or No. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 13: Setting The Go To Phone Screen On Ringing

    6. Select Voice Dialing. 7. Press Change or OK to set the option to on or off. Voice-initiated dialing is set to on by default. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 14: Changing The Voice Dialing Language

    8. Press Save. Configuring call timers You can set your call settings to display the duration of calls. You can turn the call timer display on or off. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 15: Configuring Visual Alerts

    If your system administrator has set up auto-answer, incoming calls are also answered on the default audio path you designate here. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 16: Setting Contact Names To Display During Calls

    2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK. 6. Select Brightness or Contrast. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 17: Turning Button Click Sounds On And Off

    Options & Settings Note: Contrast adjustment applies only to an SBM24 button module attached to a 9640/9640G IP Telephone and not to the color display screen itself. 7. Press Change or OK. 8. Select Phone or an SBM24 Module. 9. Scroll to the right or left to adjust the brightness or contrast.

  • Page 18: Turning Large Text On Or Off

    7. After selecting a pattern, press Play or OK to listen to it. 8. Repeat Steps 6 and 7 until you find the ring pattern you want. 9. Press Save to make it your ring pattern. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 19: Changing The Display Language

    Features menu, and select the label you want to edit. 9. Press Edit. 10. Edit the label using up to 13 characters. Press Clear to clear all text fields and start over. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 20: Setting Dialing Options

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.

  • Page 21: Accessing Your Browser

    Browser Accessing your browser 1. Press Avaya Menu. 2. Press Browser or OK. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 22 Avaya Menu ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 23: Chapter 3: Features Menu

    Press each dialpad key one time for each corresponding letter. For example, for “Hill”, press 4, 4, 5, 5. 3. Select Next to view the next name alphabetically in the directory, if necessary. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 24: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 25: Chapter 4: Answering A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 26 Answering a Call ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 27: Chapter 5: Making A Call

    2. To end the emergency call, press the Drop softkey or press the Speaker button. Clearing a number Press Clear to erase all dialed digits and enter a new number. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 28: Redialing A Number

    Sam Jones at his primary number you can simply say “Sam Jones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.” ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 29: Making A Call Using Edit Dialing

    2. To edit the number press the Bksp softkey to erase the previous character, one character at a time. To remove the entire number, press Clear. 3. Press Send or OK. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 30: Calling A Person From The Contacts List

    3. Press the Call softkey or the OK button. Depending on administration, returning a Missed Call may result in that Call Log entry being deleted when the calls goes through. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 31: Chapter 6: Muting A Call

    When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 32 Muting a Call ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 33: Chapter 7: Putting A Call On Hold

    A hold timer may display when you put a call on hold. For more information, see Configuring call timers on page 14 . 4. Press Resume or the line button of the held call to retrieve the call. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 34 Putting a Call on Hold ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 35: Chapter 8: Transferring A Call

    4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK to transfer the call. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 36 Transferring a Call ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 37: Chapter 9: Forwarding Calls

    1. Press Forward to access the main Forwarding menu. 2. Select the forwarding feature you want to activate. 3. Enter the number to which you want to forward your calls. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 38 After you enter the forwarding number, you hear a confirmation tone and the associated LED lights. 4. Press Select or OK to turn the call forwarding feature off if it is already on. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 39: Chapter 10: Conference Calls

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join to add the person to the conference call. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 40: Putting A Conference Call On Hold

    1. From the Phone screen, select your active call. 2. Press Drop. Dropping a person from a conference call This feature is not available on all systems. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 41 Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 42 Conference Calls ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 43: Chapter 11: Bridged Calls

    When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using. If ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 44 2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 45: Chapter 12: Contacts

    3. Press Call to call the person or press More then Edit to edit contact information. Viewing Contacts details 1. Press Contacts. 2. Select the contact you want to view. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 46: Adding A New Contact

    5. Enter the telephone number and press Primary if applicable. The primary number is the one that will always display without having to go into contact details. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 47: Editing A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 48 Contacts ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 49: Chapter 13: Using Usb Flash Drives With Your Phone

    One way to ensure that the file is in the proper format is to export your telephone's Contacts list to your USB device, which ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 50: Replacing Your Contacts List With An External File

    Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for "Avaya one-X USB Companion" on the Avaya support site at http://www.avaya.com/support.

  • Page 51: Copying Your Contacts List To A Usb Flash Drive

    Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 52: Using Pictures From Your Usb Device As A Screensaver

    320 pixels. Your administrator can help you set up this feature. Your administrator can also disable this feature, in which case the ”My Pictures” option will not appear on the Avaya Menu. In addition to the features described in the...

  • Page 53: Chapter 14: Call Log

    Viewing call log details 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 54: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press Clear All to delete all of the entries in the list you are viewing. 4. Press Clear All or OK to confirm. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 55: Turning Off Call Logging

    To turn logging of bridged lines on or off, select Log Bridged Calls and press Change or OK. 7. Press Change or OK to turn call logging on or off. 8. Press Save. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 56 Call Log ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 57: Chapter 15: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 58 Getting Your Messages ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 59: Chapter 16: About Logging In To And Out Of Your Telephone

    Log in from the initial screen when it prompts you for your extension. 1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. 4. Press Enter . ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 60: Logging In As A Guest User

    Logging out of your telephone extension 1. Press Avaya Menu . 2. Scroll down and select Log Out. 3. Press Log Out or OK. 4. Press Log Out to confirm. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

  • Page 61: Index

    ..............from the directory ..........Calling, using voice dialing ......... accessing ............. Clearing a number ............Flash drives ..............Forwarding Conference Calls about ..............a call ..............™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 62 Muting Calls ..............Telephone display icons about ..............Telephone Stand Navigation Arrows about ..............right & left ............... Text Size up & down .............. turning off ............. ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 63 ............USB files ............Voice dialing ............merging with contacts list ........changing setting ........... pictures ..............Voicemail USB flash drives logging in .............. working with ............™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...
  • Page 64 Index ™ Avaya one-X Deskphone Edition for 9640/9640G IP Telephone User Guide February 2009...

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