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Troubleshooting
The green LED lighting (the SCAN/STOP button) indicates the status of the
scanner. The orange LED lighting (the POWER button) stands for power and
should always stay on steady when the scanner is on.
First, make sure that you have followed Steps 1 to 5 as described in the "Initial
Setup" section of this document (unpack, install, connect). Then if your problem
is listed here, try the suggested solution.
1. No light comes on when the scanner is already supplied with power.
2. The Add/Remove Hardware Wizard appears on your screen.
3. After clicking scan, a blank screen appears.
4. The scanner cannot pick up papers into the feeder.
5. When trying to scan, an error message appears on your screen that reads,
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ArtixScan DI 5240/5250/5260 User's Manual
All On: Ready to scan.
Flashing Green: Scanning.
All Off: Scanner is off.
Make sure your scanner is connected to your computer and plugged into a
power source.
Click the "Cancel" button and close the ScanWizard DI or ScanPotter Control
Panel. Disconnect the Hi-Speed USB cable from the back of your computer,
and refer to the installation instructions in this document.
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
Make sure the sheets of papers loaded in the Document Feed Tray do not
exceed the thickness limit.
Check if the Separation Pad becomes worn and needs to be changed.
"Can't Find Scanners".
Make sure your scanner is connected to your computer and plugged in to a
power source (see Step 4 in the "Initial Setup" section).
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
Green LED
Orange LED
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