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Appendix
Troubleshooting
The LED on the front panel indicates the status of the scanner.
First, make sure that you have followed Steps 1 to 4 as described in the "Initial
Setup" section of this document (unpack, install, unlock, connect). Then if your
problem is listed here, try the suggested solution.
1. No light comes on when the scanner is turned on.
2. The Add/Remove Hardware Wizard appears on your screen.
3. When trying to scan, an error message appears on your screen that reads,
4. After clicking "Scan," a blank screen appears.
5. Having trouble scanning the documents.
On - Ready to scan
Off - Scanner is off
Green Flashing - Scanning
Make sure your scanner is connected to your computer and plugged into a
power source.
Make sure your scanner is detected by your computer.
Click the "Cancel" button and close the ScanWizard DI or ScanPotter Control
Panel.
Disconnect the Hi-Speed USB cable from the back of your computer, and
refer to the installation instructions in this document.
"Can't Find Scanners".
Make sure your scanner is unlocked (see Step 3 in the "Initial Setup"
section).
Make sure your scanner is connected to your computer and plugged in to a
power source (see Step 4 in the "Initial Setup" section).
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
Make sure your scanner is unlocked (see Step 3 in the "Initial Setup"
section).
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
Make sure you place the document to be scanned properly on the scanner
glass surface.
Uninstall and reinstall the ScanWizard DI or ScanPotter software.
LED indicator
XT3500 User's Manual
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