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Appendix
Troubleshooting
The amber and green LEDs on the front of the scanner indicate the status of the
scanner. On power up, you should see the following:
First, make sure that you have followed Steps 1 to 4 as described in the "Initial
Setup" section of this document (unpack, install, unlock, connect). Then if your
problem is listed here, try the suggested solution.
1. No light comes on when the scanner is turned on.
Make sure your scanner is connected to your computer and plugged into a power
source.
2. Add/Remove Hardware Wizard appears on your screen.
Click the "Cancel" button and close the Control Panel.
Disconnect the USB cable from the back of your computer, and refer to the
installation instructions in this guide.
3. When trying to scan, an error message appears on your screen that reads,
"Can't Find Scanners".
Make sure your scanner is unlocked (see Step 3).
Make sure your scanner is connected to your computer and plugged into a power
source (see Step 4).
Uninstall and reinstall the ScanWizard Bio software.
4. After clicking scan, a blank screen appears.
Make sure your scanner is unlocked (see Step 3).
Uninstall and reinstall the ScanWizard Bio software.
5. Having trouble scanning electrophoresis gels/films.
Make sure you place the electrophoresis gels/films on scan bed properly. Do not
block the calibration area (as indicated in the "Positioning Electrophoresis Gels/
Films" section of this manual).
From the Preview window of ScanWizard Bio, choose "Transmissive" from the
Scan Material menu.
Uninstall and reinstall the ScanWizard Bio software.
All Off - Scanner is off
Flashing Orange - Warming up
All On - Ready to scan
LEDs
Bio-5050 Scanner User's Manual
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