How To Get Help - Nortel Meridian 1000 Configuration Manual

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How to get Help

This section explains how to get help for Nortel products and services.

Getting Help from the Nortel Web site

The best way to get technical support for Nortel products is from the Nortel

Technical Support Web site:

http://www.nortel.com/support

This site provides quick access to software, documentation, bulletins, and tools to

address issues with Nortel products. More specifically, the site enables you to:

download software, documentation, and product bulletins

search the Technical Support Web site and the Nortel Knowledge Base for

answers to technical issues

Nortel equipment

open and manage technical support cases

Getting Help over the phone from a Nortel Solutions Center

If you don't find the information you require on the Nortel Technical Support Web

site, and have a Nortel support contract, you can also get help over the phone from a

Nortel Solutions Center.

In North America, call 1-800-4NORTEL (1-800-466-7835).

Outside North America, go to the following Web site to obtain the phone number for

your region:

http://www.nortel.com/callus

Getting Help from a specialist by using an Express Routing Code

To access some Nortel Technical Solutions Centers, you can use an Express Routing

Code (ERC) to quickly route your call to a specialist in your Nortel product or

service. To locate the ERC for your product or service, go to:

http://www.nortel.com/erc

Communication Server 1000 Meridian and CallPilot Server Configuration

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Callpilot Meridian 1