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Symptom
Displayed message
The light intensity of the
light source used for gloss
measurement has
dropped.
The light intensity of the
light source used for color
measurement and the light
source used for gloss
measurement have
dropped.
Expiration of the
wavelength correction
(WAA) license is
approaching.
The wavelength correction
(WAA) license has expired.
The light intensity of
the light source used for
wavelength correction
(WAA) has dropped.
Error
No response from the
instrument.
The required advance
calibration has not been
performed.
Install the zero calibration
box and appropriate
target mask, and perform
calibration.
Possible cause
The light intensity of the
light source used for gloss
measurement has
dropped.
The light intensity of the
light source used for color
measurement and the light
source used for gloss
measurement have
dropped.
The time when wavelength
correction license renewal
is required has arrived.
The wavelength correction
license has expired.
The light intensity of
the light source used for
wavelength correction has
dropped.
Communication with the
instrument failed.
• The instrument power is
OFF.
• The COM port setting is
incorrect.
• The communication
condition settings are
incorrect.
Zero calibration or white
calibration has not been
performed.
Zero calibration was not
performed using the
correct procedure.
33
Correction
To replace the gloss
measurement light source,
contact a KONICA
MINOLTA-authorized
service facility.
To replace the color
measurement light source
and gloss measurement
light source, contact
a KONICA MINOLTA-
authorized service facility.
To renew the wavelength
correction license, contact
a KONICA MINOLTA-
authorized service facility.
To renew the wavelength
correction license, contact
a KONICA MINOLTA-
authorized service facility.
To replace the wavelength
correction light source,
contact a KONICA
MINOLTA-authorized
service facility.
Turn ON the instrument
power. Check the COM
port and communication
conditions, and set the
correct conditions.
Perform zero calibration
and white calibration.
Perform zero calibration
using the provided zero
calibration box and
appropriate target mask.
CM-
CM-
36dG
36d
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