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44
C
4: S
HAPTER
TANDARD
F
EATURES
3 Select the call coverage point:
If you select Forward to voicemail box, the caller can leave a
message.
If you select Forward to phone number, enter that extension or
external phone number in the box.
The number that you choose may be limited by your call permissions. To
view your permissions, go to My Calling Privileges > Call Permissions.
The selection for Forward to phone number specifies where you
want to forward calls that are not answered at your internal extension.
If you check the box below the Forward to phone number, calls that
are unanswered at the number you forward them to are passed on to
your choice of:
User Voicemail — Your voicemail box
Default Menu — The default automated attendant, usually
extension 500
VoiceMail AA— The default system voicemail, usually extension
501
If you leave the box unchecked, calls that are unanswered at the
number you forward them to are passed on to the destination
specified for that number. This setting can result in having your calls
forwarded to another person's voicemail or to a loop of forwarding
where the call is never answered.
If you select Automated Attendant, you can choose to forward calls
to your choice of:
Default Menu — The default automated attendant, usually
extension 500
VoiceMail AA — The default system voicemail, usually extension
501
If you select Disconnect (no coverage), the system disconnects an
incoming call if it is not answered after the specified number of rings.
4 Click Apply to enter your changes.
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