Mitel MiVoice Business Troubleshooting Manual page 86

C 4
HAPTER
System Software Troubleshooting (Continued) (Sheet 4 of 4)
Table 4.1:
Symptom
Visual Voice Mail
indicator on the
MiCollab client is
not displaying
correctly. :
NOTE
The symptom is
noticed only with
Containers-based
MiVoice
Business.
(Hyper-V) Unable
to access the
MiVoice Business
System
Administration
Tool through web
browser or SSH.
Possible Cause
User PIN (User and
Services Configuration
form > Phone Service >
Access and
Authentication) and
Passcode (VM
Mailboxes form) are not
synchronizing with the
MiCollab client
MAC address of the
virtual machine has
changed.
Corrective Action
In the System Administration Tool, navigate to the
1.
SDS Form Sharing from, select VM Mailboxes,
and set Share Form With
as None in case of a non resilient deployment.
–
as Resilient Pairin case of resilient deployment.
–
From the MiCollab shell, run the following
2.
command to restart sdscc.
sv restart sdscc
After the sdscc service has started, from the
3.
MiCollab shell, run the following command to
restart mom-server.
sv restart mom-server
After the mom-server has started (could take
4.
approximately one minute), in the System Admin-
istration Tool, navigate to the Network Elements
Form, and sync the MiCollab client with the
System Administration Tool twice.
If power is restored to a virtual machine (Hyper-V)
after a prolonged power loss, Hyper-V dynamically
assigns a new MAC address to the virtual machine.
This prevents access to the System Administration
Tool.
To resolve the issue:
Access the system through SSH using a commu-
1.
nication application, such as PuTTy.
Log in as user root.
2.
Run the ip a command to determine the current
3.
MAC address.
Backup the virtual machine.
4.
Power down the virtual machine.
5.
In the Hyper-V Manager, select the virtual machine
6.
and click Settings.
In the left pane, expand Network Adapter, and
7.
click Advanced Features.
In the right pane, under MAC Address, select
8.
Static and enter the current MAC address.
Click OK.
9.
Power on the virtual machine.
10.
S S
YSTEM OFTWARE
S
OFTWARE
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