Mitel MiVoice Business Troubleshooting Manual page 157

C 7
HAPTER
Embedded Voice Mail (Continued) (Sheet 3 of 8)
Table 7.5:
Symptom
Callers are greeted by a
FAX tone instead of the
company greeting.
Cannot modify voice mailbox
settings from the Group
Administration Tool.
Callers are transferred to
Auto Attendant when
pressing a Personal Contact
key.
When an external trunk is
speed-dialed to the
embedded Auto Attendant,
the incoming caller receives
the wrong greeting of
"Please Enter a Mail Box
number". The Auto
Attendant greeting should be
heard instead.
Users suddenly cannot
access Visual Voice Mail.
Probable Cause
Programming error.
Voice mailbox length and
directory number length are
different.
An invalid phone number
was programmed.
Improper options are
enabled in the Auto
Attendant's Class of Service.
Range programming in
progress.
T E
OOLS AND MBEDDED
Corrective Action
See "System Greetings"
and/or "RAD Greetings" in
the System Administration
Tool online help for
programming instructions.
If the voice mailbox length
and directory number length
are different, you can only
edit voice mailboxes from
the System Administration
Tool or the system
Administrator Mailbox.
Reprogram the Personal
Contact.
Set the following COS
options to either both "Yes"
or both "No".
"Display ANI/DNIS/ISDN
•
Calling/Called Number"
"Display ANI/ISDN
•
Calling Number Only"
While an administrator is
using range programming in
the System Administration
Tool to modify the system
database, users will be
unable to access Visual
Voice Mail. Perform range
programming outside of
regular business hours.
Also if Audit/ Backup/
Restore in progress. User
can not login into VVM.
E V M
MBEDDED OICE AIL
A
PPLICATIONS
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