Mitel MiVoice Business Troubleshooting Manual page 62

C 3
HAPTER
Specific Model Troubleshooting (Continued) (Sheet 9 of 9)
Table 3.6:
Phone Symptom
69xx IP Accessing the
Phones corporate
directory from the
Contacts
application fails
with the one of
the following
messages:
1.
2.
Probable Cause
Incorrect configuration
in MiVoice Business
Directory
Import Failed
Not Available
Please
contact your
Administrator
Corrective Action
A) Message = Directory
Import Failed
In Network Elements form
check the following:
LDAP server ip address
1.
is correct.
FQDN address is
2.
correct.
Phones DNS address is
3.
correct and able to
translate FQDN
address.
B) Message = Not
Available Please contact
your Administrator
In LDAP Client
Configuration form check
the following:
LDAP Server Port is
1.
configured correctly.
LDAP Base DN is
2.
configured correctly.
Username is configured
3.
correctly
Password is configured
4.
correctly.
P
HONES
H
ARDWARE
55