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Mitel MiVoice Business Installation And Administration Manual

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MiVoice Business
EX Controller Installation and Administration Guide
RELEASE 9.1
April 2020
咨询订购：400-010-8885、 Support@mitel.com.cn

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Summary of Contents for Mitel MiVoice Business

  • Page 1 MiVoice Business EX Controller Installation and Administration Guide RELEASE 9.1 April 2020 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commit- ment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document.

  • Page 3: Table Of Contents

    Related Documents ......1 Contacting Mitel Technical Support ..... 2 Chapter: 2 About EX Controller .
  • Page 4 Log into the EX Controller Web GUI ....33 Program the MiVoice Business System ....35 Trunk Configuration .
  • Page 5 Prerequisites ....... . .61 Assigning a static IP address manually ....61 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 6: About This Guide

    UIDE About this Guide The EX Controller Installation and Administration Guide is intended for certified MiVoice ® Business technicians who are installing, upgrading, maintaining, and troubleshooting the Mitel MiVoice Business software deployed on an EX Controller. Related Documents Document Title...

  • Page 7: Contacting Mitel Technical Support

    In the left navigation pane, click Services and Support > Support Services. Under Support Services, click Technical Support. Under Technical Support, click Contacting Mitel Technical Support. The Contacting Mitel Technical Support page is displayed that describes various ways to contact Mitel Technical Support. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 8: About Ex Controller

    Kernel-based Virtual Machine (KVM) hypervisor. The following is a graphical representation of the EX Controller (factory) architecture. The Deployment Tool is a web-based application that is used for deploying the MiVoice Business virtual machine on the EX Controller. The following is a graphical representation of the EX Controller architecture after deploying the MiVoice Business system software.

  • Page 9: User Interfaces

    Administration Tool. The System Administration Tool is used for programing the MiVoice Business system. The SIP Gateway facilitates the communication between PRI/FXO/FXS cards and the MiVoice Business system (call server). For more information about the MiVoice Business system, see the General Information Guide.

  • Page 10: Deployment Tool

    HAPTER BOUT ONTROLLER Deployment Tool The Deployment Tool is a web-based application that is used for deploying the MiVoice Business system software on the EX Controller. The Deployment Tool is available during the deployment. Deployment Tool Home Page Figure 2.1:...

  • Page 11: Server Manager

    EX C HAPTER BOUT ONTROLLER Server Manager Server Manager is a web-based application that allows you to perform administrative tasks on the MiVoice Business system. Sever Manager is available after the deployment. Server Manager Home Page Figure 2.2: 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 12: Mivoice Business System Administration Tool

    BOUT ONTROLLER MiVoice Business System Administration Tool The MiVoice Business System Administration Tool is a web-based application that is used for program- ming the MiVoice Business system (call programming). The MiVoice Business System Administration Tool is available after the deployment.

  • Page 13: Mitel Integrated Configuration Wizard

    BOUT ONTROLLER Mitel Integrated Configuration Wizard The Mitel Integrated Configuration Wizard (MiCW) allows you to perform initial system setup and user commissioning of a MiVoice Business platform. The MiCW is available after the deployment. Mitel Integrated Configuration Wizard Figure 2.4:...

  • Page 14: Supported Hardware Configuration

    ONFIGURATION EX C HAPTER BOUT ONTROLLER : Do NOT use this interface for programming trunks or the MiVoice Business system. IMPORTANT EX Controller Web GUI Home Page Figure 2.5: Supported Hardware Configuration The EX Controller has eight slots for accommodating the following cards: 1 port PRI (T1/E1) card •...

  • Page 15: Optional Accessory

    HAPTER BOUT ONTROLLER Optional Accessory A Linux-compatible USB audio is required to support an external Music on Hold source. Mitel recom- mends using Pluggable USB Audio Adapter. The USB audio can be plugged into, USB1 or USB2 port of the EX Controller.

  • Page 16: Dimensions And Weight

    1 cycle per second, 50% duty Green steady on Unit is restarted. one LED Red, steady No current or failing power supply on the power connector. Both LEDs off No current or failing power supply on both power connectors. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 17 Indicates that the DSP card is ready to send and receive calls. Indicates that the DSP card is not connected. ETH1 - Right LED Green blinking, Connected with active network traffic. (activity) variable rate Green steady on Connected with no network traffic. Not connected 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 18 17 seconds or more No action taken. All LEDs will turn off after blinking and : A useful NOTE turn steady on. option if you have accidentally pushed the button and do not want any action to be performed. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 19: Power And Grounding

    FXO card with FXO ports RJ11 connectors offering analog PSTN access. Power and Grounding Unit with Dual Power Supply Figure 2.6: Redundant power supply unit has no power switch. (Sheet 1 of 2) Table 2.4: DESCRIPTION Power 1 connector Power 2 connector 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 20: Slots Order

    If there is no PRI card, then install the DSP card in slot 1. • Install FXO and FXS cards in the next available slots after the DSP card. • If there are no PRI or DSP cards, then all the slots must remain empty. • 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 21: Hardware Installation

    The controller should be positioned to be accessible for future upgrade, maintenance, and trouble- • shooting and where cables can be easily connected. Maintain a minimum of 25 mm (1 in.) clearance in the front, back, on top, under, and on sides of the • controller. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 22: Wiring

    RJ48 cables for PRI connections • RJ11 cables for FXS and FXO connections • Installation Checklist Task Verified by Date Network information available and recorded in site log. Location requirements verified. Site power Voltage Installation site pre-power check completed. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 23: Cleaning Instructions

    : Skip this step if you are installing the controller in a rack. NOTE Install the controller on a flat surface or in a rack, making sure that the unit is at 20 cm (8 in.) from your monitor, computer casing, or other peripheral, including speakers. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 24: Installing Telephony Cards

    Make sure the provided power cable is connected to the EX Controller and in an appropriate AC elec- trical outlet. Connect faxes, phones or a PBX to the FXS card. Connect a PBX or ISDN line to the PRI card. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 25 ABLING HAPTER ARDWARE NSTALLATION Connect a PSTN or a PBX to the FXO card. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 26: Software Installation

    Accessing the EX Controller Deployment Tool Updating the EX Controller Deployment Tool Running the EX Controller Deployment Tool to Install the MiVoice Business Virtual Machine Post-Installation Tasks PC Requirements The following lists the PC requirements for the deployment: Linux or Windows operating system •...
  • Page 27 Enter http://exdeploy in the address bar of your web browser (recommended Mozilla Firefox and Google Chrome) to access the Deployment Tool. The EX Controller Deployment Tool home page is displayed. Continue with Updating the EX Controller Deployment Tool. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 28: Updating The Ex Controller Deployment Tool

    After you access the Deployment Tool, you must update the Deployment Tool. To update the Deployment Tool: In the Deployment Tool home page, click Update. : Updating the Deployment Tool upgrades the DGW firmware also. NOTE Click Choose File, and select the exdeploy-x.x.x.x.zip file. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 29: Running The Ex Controller Deployment Tool To Install The Mivoice Business Virtual Machine

    Finish. Full deploy The full deployment mode allows you to deploy the MiVoice Business system software in a single proce- dure. After a full deployment, the controller starts the MiVoice Business virtual machine and shuts down the Deployment Tool virtual machine.
  • Page 30 : Only the fields on the EX Controller Deployment home page are required for typical installations. It NOTE is recommended that you do NOT modify the fields displayed under the Options button. Under Platform Variant, in the Call manager list, select MiVB. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 31 MiVB-9.x.x.x-yy.img.zip file. Under General Settings, enter the following details: ARID — The Application Record ID (ARID) for the MiVoice Business system to acquire and register – licenses with the Mitel Application Management Center (AMC). Optionally, you can license the system after the deployment through Server Manager.
  • Page 32 Select Enable secure EX controller access to disable the SNMP v2 protocol on the EX Controller. This blocks unsecure access to the controller. It is recommended to leave the check box cleared to configure the MiVoice Business system using the Mitel Configuration Wizard (MiCW) post deployment.
  • Page 33 “Full deployment completed. You may reboot the EX controller.” Continue with step If you want to deploy now but configure and enable the MiVoice Business virtual machine later, click Partial deploy. A confirmation message is displayed. Click OK to confirm the deployment.
  • Page 34 Click Reboot to restart the EX Controller. It takes approximately 20 minutes for the EX Controller to boot the first time. Subsequent reboots are faster. After the reboot, the Deployment Tool virtual machine shuts down and MiVoice Business virtual ma- chine starts automatically. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 35: Post-Installation Tasks

    : The modified password is also applied as the SNMP v3 privacy password, the EX Controller NOTE Web GUI password, and the System Administration Tool mimx account password. However, if the new password does not conform with the minimum eight-character rule, it does not get synchro- 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 36: Licensing The Mivoice Business System

    EX Controller Web GUI as mimx user after a password reset using Server Manager. Licensing the MiVoice Business system If you did not specify the ARID during the deployment, license the MiVoice Business system using Server Manager (ServiceLink > Status). Log into Server Manager.
  • Page 37 HAPTER OFTWARE NSTALLATION To install the MiVoice Business certificate: On the login page, click Install MiVoice Business Certificate and follow the instructions provided to install the certificate. Firefox To install the MiVoice Business certificate: Start a System Administration Tool session by connecting to the MiVoice Business system.

  • Page 38: Log Into The Ex Controller Web Gui

    Reboot the system from Server Manager (Administration > Shutdown or reboot). Log into the EX Controller Web GUI Enter the IPv4 EX Controller LAN address specified during the deployment in the address bar of your web browser. The EX Controller Web GUI login page is displayed. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 39 NSTALLATION ASKS HAPTER OFTWARE NSTALLATION In the User Name field, type Public. In the Password field, type the password of the Server Manager’s admin user. Click Login. The EX Controller Web GUI home page is displayed. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 40: Program The Mivoice Business System

    : The EX Controller Web GUI is used for troubleshooting purposes only. Do NOT use this GUI IMPORTANT for programming trunks or the MiVoice Business system. Use the MiVoice Business System Administra- tion Tool for programming trunks (Trunks > Enterprise Gateways) and the MiVoice Business system.

  • Page 41: Trunk Configuration

    NSTALLATION Trunk Configuration After you perform the basic programming of the MiVoice Business System Administration Tool, you can configure trunks automatically by executing configuration scripts in the Gateway Configuration Scripts form (Trunks > Enterprise Gateways) of the MiVoice Business System Administration Tool.

  • Page 42: Maintenance

    OFTWARE PGRADE HAPTER AINTENANCE Maintenance Software Upgrade You can upgrade the MiVoice Business system software using the blades utility in Server Manager (ServiceLink > Blades). 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 43 OFTWARE PGRADE HAPTER AINTENANCE 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 44 OFTWARE PGRADE HAPTER AINTENANCE 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 45: Prerequisite

    30 to 90 minutes to back up an average-sized database (50 - 100 MB). Backup and Restore You can perform database backup and restore either from Server Manager or the MiVoice Business System Administration Tool. Backup and Restore Using Server Manager The database backup using Server Manager includes the server database, the EX Controller (host) data- base, and the MiVoice Business system database.

  • Page 46: Field Replaceable Units

    To perform a restore, log into the MiVoice Business System Administration Tool, and navigate to Maintenance and Diagnostics > Restore. For more information, refer to the associate Help page. : Do NOT restore the MiVoice Business system database on a blank EX Controller (that is, an WARNING EX Controller (host) with no database).
  • Page 47 : While sliding in the card, take care not to damage the electronic parts on the card. The card, NOTE when properly inserted, slides in easily. Set the thumb screws back into place. Do not over-tighten. Apply the label indicating the ISED and ACTA registration numbers on the exterior surface of the casing. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 48: Change Ip Address Of The Ex Controller Web Gui

    Update IPv4 Address Update IPv4 Subnet Mask Update IPv4 Gateway Address Ensure that the EX Controller and the MiVoice Business system are on the same subnet. If the EX Controller is on a different subset, then to the Change the IP address of the MiVoice Business system same subnet as that of the EX Controller.

  • Page 49: Accessing Server Console

    > Remote Access). Launch a terminal emulator application. In the Host Name (or IP address) field, type the IP address of the MiVoice Business system. Select SSH under Connection type, and then click Open. The login prompt is displayed.
  • Page 50 ERVER ONSOLE HAPTER AINTENANCE : You can also log in as the root user and type su admin to switch to the admin user. NOTE At the password prompt, type the administrator password, and press the ENTER key. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 51 View and modify the configuration information entered during installation (Ethernet cards, IPv4 and IPv6 address information, DHCP, DNS, domain names, etc.). Test Internet access Test your connection by contacting Mitel Corporation via Internet Media Check Mitel CD/DVD Test a Mitel application CD/DVD (supported only for applications that have embedded checksum values.)

  • Page 52: Configure This Server

    Exit from the Server Console. Configure this Server To configure this server: In the Server Console main menu, click 2. Configure this server, and then click Next. In the configuration screens, enter the settings listed in the following table: 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 53: Manage Trusted Networks

    NOTE This screen is displayed only for an EX controller. • If you have restored a database from the MiVoice Business • Virtual system in an EX controller, then after the restore, select eth1 virtio_net - <IP address of the adapter> [eth1: UP].

  • Page 54: Perform Backup

    Enter the name of the sub-folder where you have stored the database backup file. For SMB/CIFS, the sub-directory is relative to the share. For SFTP, the sub-directory is relative to the root of the file system accessed through the SFTP protocol. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 55: Verifying A Backup File

    If more than one backup file is contained on the storage device, select the file you want to verify. Click OK. Verification of the file is confirmed. If you receive an error message, you cannot use this backup file for the restore. Check your storage media and try the backup procedure again. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 56: Troubleshooting

    OFTWARE HAPTER ROUBLESHOOTING Troubleshooting This chapter provides troubleshooting information for the EX Controller, intended for use by Mitel certified technicians. For troubleshooting other general issues, see MiVoice Business Troubleshooting Guide. System Software : In the event of a system failure, collect the system error logs before contacting Product Support.
  • Page 57 EX Controller Web GUI>:1, in the VNC provided by Server field. Run the ifconfig command and verify whether DHCP eth1 has the correct MiVoice Business IP address. If not, service) modi- modify the IP address of the MiVoice Business. To modify fied by...

  • Page 58: Reset/Default Button

    17 seconds and more No action is taken. This The action is ignored. All LEDs will become is useful if you Off after blinking and accidentally pushed being steady on. the button and do not need and action to be applied. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 59: Partial Reset

    All other user names keep their password. Users.AccessRights User(s) from profile are restored with their factory rights. ServicesAaaType (table) Each service will be configured to use Local authentication and no accounting mechanism. EnableTelnet Disable TelnetPort 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 60 Rescue Network Interface. See the corrective action described Telephony cards are not listed in the Hardware Compute Cards form in the MiVoice Business on how to set the Server Manager admin user password as the pass- System Administration Tool.

  • Page 61: Factory Reset

    A factory reset on EX Controllers running DGW firmware lower than 45.1.1870 does not fully restore to its default settings, that is, the MiVoice Business virtual machine, database, MiVB.img and MiVB.cfg files are left undeleted in the controller. However, with EX Controllers running DGW firmware 45.1.1870, a factory reset restores the controller to its default settings.
  • Page 62 Enter the IP address 192.168.0.10 in the address bar of your browser to access the EX Controller Web GUI. The EX Controller Web GUI login page is displayed. In the User Name field, type Public. Leave the Password field empty. Click Login. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 63 UTTON HAPTER ROUBLESHOOTING The EX Controller Web GUI home page is displayed. Delete MiVB.img and MiVB.raw files: Click Management > File. The File page is displayed. From the VM Files table, click to delete vm/images/MIVB.cfg and vm/images/MIVB.raw files. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 64 Virtual Machine Status changes to Starting from Stopped. After a minute, the Virtual Machine Status changes to Started. Continue with Accessing the EX Controller Deployment Tool. Updating the EX Controller Deployment Tool Running the EX Controller Deployment Tool to Install the MiVoice Business Virtual iii. Machine. 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 65: Reset The System Administration Tool Password

    Log in to the system through SSH (for example, through PuTTY) as the root user. Run the following command to reset the system password: mcdDebug ResetLoginPassword system Press CTRL + C to exit the mcdDebug shell. Run the logout command to log out of the system: 咨询订购：400-010-8885、 Support@mitel.com.cn...

  • Page 66: Manually

    Gateway IP address: 192.168.0.1 – Power on the EX Controller. Connect an RJ45 Ethernet cable from the deployment PC’s Ethernet interface to one of the ETH2 - ETH5 ports of the EX Controller. From the deployment PC, start UltraVNC Viewer. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 67 TATIC DDRESS TO THE ONTROLLER EPLOYMENT ANUALLY In the VNC Server field, enter < Default IP address of the EX Controller Web GUI >:0. The default IP address of the EX Controller Web GUI is 192.168.0.10. Click Connect. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 68 The Deployment Tool virtual machine console is displayed. Log in as root user. The default password for root user is default. Execute the following command to set ens4 to a static setting: nmtui The Network manager TUI screen is displayed. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 69 SSIGNING A STATIC ADDRESS MANUALLY A: A IP A EX C HAPTER PPENDIX SSIGNING A TATIC DDRESS TO THE ONTROLLER EPLOYMENT ANUALLY From the options, select Edit a connection and press Enter. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 70 : The ens3 option is used to edit the WAN interface, and the ens5 option is used edit the NOTE private interface that communicates with the EX Controller. Do NOT modify these options. Press Enter. The Edit Connection screen is displayed. Navigate to IPv4 CONFIGURATION <Automatic>, and press Enter. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 71 SSIGNING A STATIC ADDRESS MANUALLY A: A IP A EX C HAPTER PPENDIX SSIGNING A TATIC DDRESS TO THE ONTROLLER EPLOYMENT ANUALLY From the dialog box, select Manual. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 72 Click Back to save the configuration. Click Quit to exit the Network Manager TUI screen. The Deployment Tool virtual machine console is displayed. Restart the network stack by executing the following command at the prompt for the changes to take effect: 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 73 If you have specified a private network address (192.168.x.x), leave the EX Controller connected to – the deployment PC. Open a web browser (recommended Mozilla Firefox and Google Chrome), and type the IP address (specified in step 15 (a)) in the address bar, and press Enter. 咨询订购：400-010-8885、 Support@mitel.com.cn...
  • Page 74 SSIGNING A STATIC ADDRESS MANUALLY A: A IP A EX C HAPTER PPENDIX SSIGNING A TATIC DDRESS TO THE ONTROLLER EPLOYMENT ANUALLY The EX Controller Deployment Tool home page is displayed. Continue with Updating the EX Controller Deployment Tool. 咨询订购：400-010-8885、 Support@mitel.com.cn...

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