Features D To G - Mitel MiVoice Business Troubleshooting Manual

C 5
HAPTER
Troubleshooting Features (Continued) (Sheet 7 of 7)
Table 5.2:
Feature Symptom

Features D to G

Troubleshooting Features D to G (Sheet 1 of 5)
Table 5.3:
Feature
DID Service
Probable Cause
the conference is on
•
Hold
a member of the
•
conference has a
party camped-on
members of the
•
conference belong to
the same Key
System Group
you are in select
•
features or display
mode
there are more than
•
three members in
the Conference.
Symptom
Incoming calls
troubleshooting
Corrective Action
Probable Cause
Incoming DID
number does not
match the CRS
query.
Incorrect destination
number.
F
EATURES
S
YSTEM
Corrective Action
Enable CCS Trace
and verify that
incoming DID
number matches the
one for which CRS
query was made.
Using CRSQUERY
command, verify the
destination number
for incoming DID
number.
D G
TO
F
EATURES
102