Canceling A Ups Or Fedex Trackable Label; Getting A Canada Post Refund For A Trackable Label - Pitney Bowes SendPro C Auto Operator's Manual

Canceling a UPS or FedEx trackable label

You can cancel a UPS or FedEx trackable label so the postage is not applied to your UPS or FedEx
invoice.
1. Open the History screen:
Tap History in the application drawer at the bottom of the Home screen, or,
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Tap SendPro Apps on the Home screen, then tap Shipping History.
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2. Tap the History icon in the application drawer on the Home screen.
3. All of the trackable labels are listed by date, the latest date appearing first in the list. The Date
column corresponds to the date you purchased the postage.
4. Locate your label in the list. To sort by a different column, tap that column heading. To reverse the
sort order, tap the same column heading again.
5. Tap the shipment to open the details screen
6. Tap Void. Select the checkbox when prompted to confirm you will not be using the label then tap
Continue.

Getting a Canada Post refund for a trackable label

Note: You can only void a label for domestic shipments. For international or U.S. shipments, you must
request the refund through canadapost.ca.
You can request a refund up to 30 days from the date on which you first printed a trackable label. When
you request a refund for Canada Post trackable labels, the postage amount is credited to your postage
balance.
The refund process can take up to 20 days because Canada Post wants to see if it can detect your
shipment in its mailstream before crediting your account.
Note: For UPS and FedEx, when you cancel a trackable label the postage is not credited. Instead, it is
just not applied to your UPS or FedEx invoice.
To request a refund for a trackable label you've just printed:
1. On the Carrier screen you will see a confirmation that the label has been printed.
2. Tap the Request Refund button.
To cancel from the History screen:
Pitney Bowes Operator Guide November 2019
Creating Shipping Labels
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