Print-Quality Problems - Xerox PHASER 6140 User Manual

Print-Quality Problems

When the print quality is poor, select the closest symptom from the following table and see the
corresponding solution to correct the problem. You can also print a demo page to more precisely
determine the print-quality problem. For details, see
If the print quality does not improve after carrying out the appropriate action, contact Xerox Customer
Support or your reseller.
Note: To enhance print quality, toner cartridges for many models of equipment have been
designed to cease functioning at a predetermined point.
Symptom
Faded printouts / multiple
colors faded.
Only one color is faded.
Information Pages
Cause
The toner cartridges are not
Xerox toner cartridges.
The paper being used is outside
the recommended specification
range.
The paper is damp.
The transfer belt unit is old or
damaged.
The high-voltage supply is
defective.
Toner cartridge is empty or
damaged.
on page 126.
Solution
Verify that the toner cartridges (CMYK)
meet specifications, and replace them if
necessary.
Replace the media with a recommend
size and type, and confirm that your
control panel / printer driver settings are
correct. For details, see Usable Paper
page 52.
Replace the paper.
Replace the transfer belt unit.
For assistance, see the Xerox Support
website:
www.xerox.com/office/6140support
Check the condition of the toner
cartridge and replace it if necessary.
Phaser 6140 Color Laser Printer
User Guide
Troubleshooting
on
135