General Troubleshooting; Restarting The Printer - Xerox COLORQUBE 8570 User Manual

Troubleshooting

General Troubleshooting

This section includes:
•

Restarting the Printer

• Printer is Powered On But There is No Power
• Cannot Print to the Printer with a Network Connection
• Cannot Print to the Printer with a USB Connection
• Printing Takes Too Long
• Printer is Making Unusual Noises
• Date and Time are Incorrect
• Automatic 2-Sided Printing Prints 1-Sided
This section contains procedures to help you locate and resolve general problems with the printer.
Restarting the Printer
Some problems can be resolved by simply restarting the printer.
To restart the printer using the Restart feature:
1. On the printer control panel, select Shut Down and then press OK.
2. Select Restart Printer > OK.
3. Select Restart the printer NOW? > OK.
To restart the printer using Standard Shutdown:
1. Close the printer doors.
2. Turn off the printer using the power switch located at the back right side of the printer.
3. Within 10 seconds after turning off the printer, select Standard Shutdown on the printer control
panel.
4. After the power down process completes, wait 30 seconds, then turn the power switch to On.
If the problem is not resolved by restarting the printer, or shutting down the printer and waiting 30
seconds and then turning the printer back on, refer to the table in this chapter that best describes the
problem. For more solutions, search the Online Support Assistant for information about the problem
you are having.
• ColorQube 8570 printer:
• ColorQube 8870 printer:
144 ColorQube 8570/8870 Color Printer
User Guide
on page 144
on page 145
on page 146
on page 147
on page 147
on page 147
www.xerox.com/office/CQ8570support
www.xerox.com/office/CQ8870support
on page 145
on page 146