Troubleshooting - VTech CS5123 User Manual

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For Customer Service, visit
our webste at www.vtechphones.com, or call 1 (800) 595-9511; n Canada, call 1 (800) 267-7377.
Problem Suggestion
My telephone does not •
work at all.
•
•
•
•
•
•
LOW BATTERY s
•
dsplayed on screen. •
•
Make sure the battery s nstalled and charged correctly (page 3). For optmum daly
performance, return the handset to the telephone base after use.
Make sure the power adapter s securely plugged nto an outlet not controlled by a wall
swtch.
Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
Unplug the unt's electrcal power. Wat for approxmately 15 seconds, then plug t back n.
Allow up to one mnute for the handset and telephone base to synchronze.
Charge the battery n the handset for at least 16 hours.
Remove and re-nsert the battery. If that stll does not work, t may be necessary to purchase
a new battery.
Dsconnect the telephone base from the jack and plug n a workng telephone. If ths telephone
does not work, the problem s probably n the wrng or the local servce. Call the local telephone
company.
Place the handset n the telephone base or charger for rechargng.
Remove and re-nstall the battery and use t normally untl fully depleted, then recharge the
handset on the telephone base for 16 hours.
If the above measures do not correct the problem, the battery may need to be replaced.
www.vtechphones.com 47