Troubleshooting - VTech CS6629-2 User Manual

Appendix

Troubleshooting

If you have difficulty with your telephone, please try the suggestions below. For customer
service, visit our website at www.vtechcanada.com or call 1 (800) 267-7377.
My telephone does not work at all .
• Make sure the battery is installed and charged correctly (page 3). For optimum daily
performance, return the handset to the telephone base or charger after use.
• Make sure the power adapter is securely plugged into an outlet not controlled by a
wall switch.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Unplug the electrical power to the telephone base. Wait for approximately 15 seconds,
then plug it back in. Allow up to one minute for the cordless handset and telephone base
to synchronize.
• Charge the battery in the handset for up to 11 hours.
• If the battery is completely depleted, charge the handset for at least 30 minutes before use
(page 4).
• Remove and install the battery again. If that still does not work, it may be necessary to
purchase a new battery.
• Disconnect the telephone base from the telephone wall jack and plug in a working telephone.
If the other telephone does not work, the problem is probably in the wiring or telephone
service. Contact your telephone service provider.
The display shows No line . I cannot get a dial tone .
• Try all the above suggestions.
• Make sure the telephone line cord is plugged firmly into the telephone base and the wall jack.
• Disconnect the telephone line cord from your telephone and connect it to another telephone.
If there is no dial tone on that other telephone either, then the telephone line cord may be
defective. Try installing a new telephone line cord.
If changing the telephone line cord does not help, the wall jack (or the wiring to this wall jack)
may be defective. Contact your telephone service provider.
I cannot dial out .
• Try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the handset takes a second or two
to synchronize with the telephone base before producing a dial tone. Wait an extra second
before dialing.
• If other telephones in your home are having the same problem, the problem is in the wiring or
telephone service. Contact your telephone service provider (charges may apply).
• Eliminate any background noise. Mute the cordless handset before dialing, or dial from
another room in your home with less background noise.
The display shows To register HS and See manual alternately . The handset does
not work at all .
• The handset is deregistered from the telephone base. Place the handset in the telephone
base to register it back. The handset shows Registered and you hear a beep when the
registration process completes. This process takes about 90 seconds to complete.
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