VTech DS3111-2 User Manual page 45

Troubleshooting
Problem
There is no dial tone.
I cannot dial out.
42
Suggestion
• Ensure the handset has been registered to the telephone base (page 6).
• Move the cordless handset closer to the telephone base. It might be out of range.
• The telephone line cord might be malfunctioning. Try installing a new telephone line cord.
• Disconnect the telephone base from the telephone jack and connect a working telephone. If
there is no dial tone on that telephone either, the problem is in your wiring or local service.
Contact your local telephone company.
• First, try all the above suggestions.
• Make sure there is a dial tone before dialing. It is normal if the cordless handset takes a
second or two to synchronize with the telephone before producing a dial tone. Wait for a dial
tone before dialing.
• If the other telephones in your home are having the same problem, the problem is in the wiring
or local service. Contact your local telephone company (charges may apply).
• Eliminate any background noise. Noise from a television, radio, or other appliances may cause
the telephone to not dial out properly. If you cannot eliminate the background noise, first try
muting the cordless handset before dialing, or dial from another room in your home with less
background noise.
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