Troubleshooting When Using The Copy/Document Server Function; Messages Displayed When Using The Copy/Document Server Function - Ricoh Pro C550EX Operating Instructions And Troubleshooting

2. Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for copier/document server function
problems.
Messages Displayed When Using the Copy/
Document Server Function
This section describes the machine's main messages. If other messages appear, follow the instructions they
contain.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine.
• For messages that are not listed here, see "When You Have Problems Operating the Machine".
• p.18 "When You Have Problems Operating the Machine"
Message
"Authentication has failed."
"Authentication has failed."
"Cannot detect original size." The original placed on the
"Cannot detect original size." Original is not placed.
Cause
The entered login user name
or login password is not
correct.
The machine cannot perform
authentication.
exposure glass is a non-
standard size.
Solution
Inquire the user administrator for the
correct login user name and login
password.
Contact the administrator.
• Place the original on the exposure
glass again. Face the originals
down.
• If the machine cannot detect the
size of the original, specify the size
manually - do not use Auto Paper
Select mode or the Auto Reduce/
Enlarge function. See "Specifying
Original Sizes", Copy/Document
Server Reference.
Place your originals.
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