Collecting Information - HP 9000 V-Class Operator's Manual

Recovering from failures

Collecting information

Collecting information
Providing the Response Center with a complete and accurate symptom
description is important in solving any problem. The V-Class server's
teststation automatically records information on environmental and
system level events in several log files. See "Teststation file system" on
page 38 for more information about these files.
Use the following procedure to collect troubleshooting information:
Step 1. If an error message is displayed on the system console, record it.
Step 2. Record the information displayed on the system LCD. See "LCD (liquid
crystal display)" on page 22 for more information.
Step 3. Record any relevant information contained in the log files in
the /spp/data directory on the teststation:
• event_log
Main log file
• hard_hist
Filtered output from the hard_logger, appended after each error
Step 4. Record any relevant information contained in the syslog.log file in
the /var/adm/syslog directory on the system disk. Access to this log file
may require rebooting the system if it has hung or crashed.
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