Avaya S8500 Installing And Configuring page 103

Troubleshooting the configuration of the server hardware (continued)
Problem
Cannot use SAT
commands
Cannot ping out to
the customer network
Cannot ping the
server from the
customer network
Cannot access the
server remotely
The LED display on
IPSI is flashing
Cannot access the
IPSI for static
addressing
No "V" shows on the
IPSI LED
The "V" on the IPSI
LED is not filled in
The system
generates an alarm
when first connect to
IPSI
Installing and Configuring the Avaya S8500 Server
Troubleshooting the configuration of the server hardware
Possible solution
Ensure that you are using the correct IP address, 192.11.13.6
and port 5023.
Ensure that you are using SSH and not telnet.
Ensure that you are using the correct login and password.
Ensure that in the LAN security settings "output from server" for
icmp is enabled.
Ensure that in the LAN security settings "input to server" for icmp
is enabled.
Ensure that in the LAN security settings "input to server" is
checked for SSH (Linux commands), https (Web access), and
def-sat (SAT commands access). Change the LAN security
settings on the Web interface with a direct connection to the
server.
The IPSI LED is not programmed with the switch and the location
(DHCP)
An IP address is not assigned to the IPSI LED (static IP
addressing).
Ensure that you are plugged into the Services (top) port on the
IPSI.
Ensure that the ARP cache is cleared on the Services laptop
computer. In an MS-DOS command window, type arp -d
192.11.13.6 and press Enter.
The IPSI is not connected to the Ethernet switch or the network.
Connect a cable to the bottom port on the faceplate and to the
Ethernet switch or the customer network.
Make sure port on the Ethernet switch that is assigned to that
IPSI is enabled.
An IP address is not assigned to the IPSI.
The IPSI is not administered.
The IPSI does not have the current firmware. Upgrade the
firmware.
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January 2008