Setting The Quick Touch Panel; About Agent Work Modes And States - Avaya 9641G Using Manual

Setting the Quick Touch panel

About this task
When you use the Quick Touch panel, the Phone screen provides access to your features or call
appearance buttons at a glance. You can set the Quick Touch Panel to display one or two lines, or
not display any lines. Displaying the Quick Touch panel can limit your call appearances display to
three lines at a time.
Procedure
1. Press Home.
2. Tap Settings.
3. Tap Options & Settings.
4. Tap Screen and Sound Options.
5. On the Screen and Sounds menu, tap Show Quick Touch Panel to change the setting
from 1 Line to 2 Lines, from 2 Lines to No, or from 0 to 1 Line.
6. Tap Save to save the setting or Cancel to return to the menu without saving.

About Agent work modes and states

When you are logged in as an agent, the Agent Status line shows your current work mode and
state.
When logged in, the agent work mode is Aux Work but changed to Auto In and Manual In if ACD
call is received.
The agent states are:
State
Available
Aux Work
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents
Description
This state is automatically assigned when you are available to receive ACD
calls. With Auto In, you are returned to Available after each call is released.
With Manual In, you must tap Manual In to return to the available state.
You are placed in the Auxiliary Work state after agent login without a
specified work mode. You must change to Auto In or Manual In work mode
to become available to receive incoming call center calls and to select your
mode of operation. You can change back to Auxiliary Work to indicate you
are not available to receive call center calls; for example, when you want to
take a break. Depending on how your system is administered, you might be
prompted to enter a Reason Code when changing to Aux Work
Comments on this document? infodev@avaya.com
About Agent work modes and states
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