Avaya 9641G Using Manual page 32

Index
A
activate call observation ......................................................
After Call Work .....................................................................10
activating ......................................................................
pending .........................................................................10
agent information line ............................................................
agent state .............................................................................
agent status line .....................................................................6
display combinations ....................................................
agent work mode ............................................................... 7,
ASAI UUI information ...........................................................16
assist an agent on an observed call ....................................
Auto in activating .................................................................
Auxiliary Work ..................................................................9,
activating ......................................................................
pending .........................................................................11
Available .......................................................................... 9,
pending .........................................................................11
C
call center agent phone screens
call observation ....................................................................30
calls
answering .....................................................................
collected digits ........................................................ 12,
held ...............................................................................11
incoming ................................................................. 11,
in queue ........................................................................12
releasing .......................................................................
threshold warning .........................................................
UUI ................................................................... 12, 16,
VDN information ...........................................................
Call Work Code
entering .........................................................................27
collected digits ......................................................... 12, 16,
configured features ..............................................................
D
deactivate call observation ..................................................
display icons ........................................................................
E
enable wireless headset ......................................................
Enabling SAC when DND is active ......................................
F
Forced Logout ................................................................10,
August 2015 Using Avaya 9621G/9641G/9641GS IP Deskphones SIP for Call Center Agents
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20
13
31
21
10
21
11
............................................6
24
16
16
24
12
29
16
24
18
30
10
25
25
11
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override ...................................................................10,
pending .........................................................................11
H
H.323 phone differences
7
7
I
icon area ................................................................................
9
L
lamp states ..........................................................................
legal notices .............................................................................
Log in ...................................................................................
Log out .................................................................................20
Logout Override
activating ......................................................................
M
Manual In
activating ......................................................................
multiple device access
MWI, Voicemail ....................................................................17
O
Options & Settings
setting the Quick Touch panel ........................................
Q
Queue Stats .........................................................................11
viewing ..........................................................................27
Quick Touch panel .............................................................7,
configuring ......................................................................
R
reason codes .......................................................................
entering .........................................................................21
RONA information ................................................................16
S
service observe ....................................................................30
signaling ...............................................................................25
skills .....................................................................................
softkeys ..................................................................................7
........................................................5
.........................................................25
11
7
12
19
22
22
9
8
9
18
19
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