Avaya 374 DECT Series Manual page 111

Display shows
Phonebook is not available at the
moment.
Voice mail number not defined
Could not encrypt connection
Not allowed
July 2017 Using Avaya 374x DECT handsets connected to Avaya Aura
Probable cause
The phone book does not
respond, not available at the
moment.
There is no Voice mail number
defined in the handset.
The parameter Encryption
Required is enabled in the
handset in combination with;
1. Unencrypted base station(s);
and/or,
2. Unsupported base station(s).
1. The user cannot login to the
handset with the shared
phone functionality enabled,
due to another handset
currently using the same
extension (User).
2. The user cannot logout from
the handset with the shared
phone functionality enabled,
due to incorrect password
(AC code).
3. The extension (User) does
not exists.
4. The password is not correct.
Manager and IP Office
Comments on this document? infodev@avaya.com
Error or warning messages
Action or comment
Try again later or if fault persists
do a factory reset via the Admin
menu or PDM/Device Manager.
Define a Voice mail number via
PDM/Device Manager.
1. Disable the Encryption
required parameter in
handset via PDM/Device
Manager; and/or,
2. Enable the encryption in the
base station(s); and/or,
1. Logout from the handset that
uses the same extension.
2. Enter #11*<AC code># on
the keypad and press Off-
hook to logout from the
shared phone.
3. Make sure that you entered
correct extension. If needed,
contact the system
administrator.
4. Make sure that you entered
correct extension. If needed,
contact the system
administrator.
™ Communication
111