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Troubleshooting
23 Troubleshooting
23.1 Customer Service
Contact for repairs and issues with the machine:
Dürkopp Adler AG
Potsdamer Str. 190
33719 Bielefeld, Germany
Tel. +49 (0) 180 5 383 756
Fax +49 (0) 521 925 2594
Email: service@duerkopp-adler.com
Internet: www.duerkopp-adler.com
23.2 Messages of the software
Please contact customer service if an error occurs that is not described
here. Do not attempt to correct the error yourself.
23.2.1 Information messages
Service Instructions 827/827-M - 01.0 - 05/2019
Code
Possible cause
1203
Position not reached (during thread
cutting, reversal, etc.)
2020
DACextension box not responding
2021
Sewing motor encoder plug
(Sub-D, 9-pin) not connected to
DACextension box
2120
DA stepper card 1 not responding
Remedial action
• Check and, if necessary, change
controller settings
• Mechanical changes to the machine
(e.g. thread cutting setting, belt
tension, etc.)
• Check the position (thread lever at
top dead center)
• Check connection cables
• Check LEDs of DACextension box
• Perform a software update
• Connect encoder cable to
DACextension box using the correct
connection
• Check connection cables
• Check LEDs of DACextension box
• Perform a software update
109
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- Position of the Hook and Needle
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