Troubleshooting - Royal Infinity V8 Series Operating Manual

6 Troubleshooting

6 Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Chapter 5.1, "Switching off and retracting the power cord".
Problem
The appliance will not start Plug is not plugged in or the appliance is not
switched on.
The socket does not carry any current.
Power cable is damaged.
The cleaning result is Dust container is overfilled.
unsatisfactory or the
indicator "Empty dust
Nozzle, telescopic tube or suction hose are blocked. Remove the obstacle. If necessary, use a long wooden stick (e.g. a
container" (option) lights up.
The filter is dirty.
The nozzle you are using does not suit the flooring. Change nozzles
The "carpet/hard floor" switch (Fig. 1/9) is in the
wrong position for the particular type of floor.
The appliance makes Sucked-in objects are obstructing the air stream.
unusual noises.
NOTE:
If you were unable to solve the problem following this table, contact the Royal customer service ( Page 99, "International Service").
6.1 Accessories and Spare
Parts
6.2 Sources
6.3 Disposal
6.4 Conditions of warranty
6.5 In case of a warranty
claim
18
Possible cause
Item number Description
5020001 Dual motor protection filter
5020002 Hygienic exhaust filter
M209 Turbo brush
M203 Parquet brush
Accessories and spare parts can be reordered. You can get these:
at the dirt devil online shop at www.dirtdevil.de
or from Page 99, "International Service"
The filter bags are made of environment-friendly materials and can de disposed of with your domestic trash.
When the appliance has reached the end of its usefulness, especially if dysfunctions recur, disable the appliance
by pulling the mains plug out of the socket and cutting off the mains lead. Dispose of the appliance according to
the environmental protection laws applicable in your country. Electrical waste must not be disposed of together
with domestic waste. Consult your local authorities or your dealer for advice on recycling.
We grant a warranty of 24 months from the date of purchase for the distributed appliance.
Within this period we will either repair or replace the appliance or accessory (damages to accessories do not
automatically cause a replacement of the complete appliance) all defects due to manufacturing or materials at no
cost. Damages due to inappropriate use (operation on wrong voltage or type of current, connecting to unsuitable
power supplies, breakage, etc.) are exempt from warranty, as are normal wear and minor defects that only
negligibly affect the appliance's value or serviceability. Intrusions by unauthorised parties and the use of spare
parts not supplied by Royal Appliance invalidate the warranty. Consumable parts are not included in the warranty
and must be paid for!
The warranty is only valid if the date of purchase has been acknowledged by the dealer's stamp and signature on
the warranty card or if a copy of the invoice or sales slip is included with the sent-in appliance. Warranty work does
not extend the warranty period nor does it constitute a claim for a new warranty!
Send us the appliance with its dust container empty and a short description of the fault in printed letters. Head your
accompanying letter with the notice "warranty claim". Send it to the following address, including the warranty card
or a copy of the purchase slip:
Page 99, "International Service"
Solution
Insert the plug into a mains socket and switch on the appliance
Chapter 4.2, "Vacuum cleaning".
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Have the cord replaced by the Royal Appliance Customer Service,
address Page 99, "International Service".
Empty/clean the dust container.
broomstick) to do this.
Clean the respective filter, Chapter 5.6, "Cleaning the hygienic
exhaust filter" or Chapter 5.7, "Cleaning the dual motor protection
filter".
Chapter 3.3, "Using further nozzles
(accessories)".
Set the "carpet/hard floor" switch to the correct position for the type
of floor, Chapter 4.2, "Vacuum cleaning", step 4.
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
1 motor protection filter element + filter holder
1 hygienic exhaust filter
1 turbo brush
1 parquet brush
Contents