Troubleshooting; Spare Parts; Warranty - Royal M5030 Operating Manual

4

Troubleshooting

Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow the procedure in the following table to check if you
can handle the problem yourself
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and disconnect it from the mains before starting troubleshooting
Zchapter 2.4, „Switching off".
Problem
The appliance will not start Plug is not plugged in or the appliance is not
switched on.
The socket does not carry current.
Power cord is damaged.
The vacuum cleaner sudden- The overheating protection has tripped, possibly due
ly stops. to blocked suction channels, or similar.
The results are unsatisfacto- Dust container is overfilled.
ry in spite of the appliance
working correctly.
Nozzle, telescopic tube or suction hose are blocked. Remove the obstacle. If necessary, use a long wooden stick (e.g. a
The filter is dirty.
The nozzle you are using does not suit the flooring. Change the nozzle (Fig. 2 or Fig. 4).
The "carpet/hard floor" switch (Fig. 3/1) is in the
wrong position for the particular type of floor.
The appliance makes unusu- Sucked-in objects are obstructing the air stream.
al noises.
NOTE:
If you cannot solve the problem following these instructions, contact the Royal customer service (Zpage 32, „International Service").
5

Spare parts

5.1 List of consumable parts
Item number Description
5030001 Dual motor protection filter
5030002 Exhaust filter
5.2 Sources
Zpage 32, „International Service".
5.3 Disposal
The filters used are made of environment-
friendly materials and can de disposed of with
your domestic trash.
When the appliance has reached
the end of its usefulness, especial-
ly if dysfunctions recur, disable the
appliance by pulling the mains
plug out of the socket and cutting
off the power cord. Dispose of the
appliance in compliance with envi-
ronmental protection laws of your country.
Electrical waste must not be disposed of to-
gether with domestic waste. Consult your local
authorities or your dealer for advice on recy-
cling.
Possible cause
6

Warranty

6.1 Conditions of warranty
We grant a warranty of 24 months from the
date of purchase for the appliance distributed
by us.
Within this period we will either repair or re-
place the appliance or accessory (damages to
accessories do not automatically cause a re-
placement of the complete appliance) all de-
fects due to manufacturing or materials at no
cost. Damages due to inappropriate use (oper-
ation on wrong voltage or type of current, con-
necting to unsuitable
breakage, etc.) are exempt from warranty, as
are normal wear and minor defects that only
negligibly influence the appliance's serviceabil-
ity.
Intrusions by unauthorised parties and the use
of spare parts not supplied by Royal Appliance
invalidate the warranty. Consumable parts are
not included in the warranty and must be paid
for!
The warranty is only valid if the date of pur-
chase has been acknowledged by the dealer's
stamp and signature on the warranty card or if
a copy of the invoice or sales slip is included
with the sent-in appliance. Warranty work does
not extend the warranty period nor does it con-
stitute a claim for a new warranty!
Insert the plug into a mains socket and switch on the appliance
Zchapter 2.3, „Vacuum cleaning".
Test the cylinder vacuum cleaner at another socket which you are
sure carries current.
Have the cord replaced by the Royal Appliance Customer Service,
address Zpage 32, „International Service".
Switch off the vacuum cleaner and pull the plug from the mains sock-
et. Eliminate the cause of overheating (e.g. blocked suction channels,
etc.). Wait for about 45 minutes. After the appliance has cooled off,
you may switch it on again.
Empty / clean the dust container.
broomstick) to do this.
Clean the respective filter, Zchapter 3.3, „Cleaning the exhaust filter"
or Zchapter 3.4, „Cleaning the dual motor protection filter".
Set the "carpet/hard floor" switch to the correct position for the type
of floor (Fig. 3).
Remove the objects. If necessary, use a long wooden stick (e.g. a
broomstick) to do this.
6.2 In case of a warranty claim
Send us the appliance with its dust container
empty and a short description of the fault in
printed letters. Head your accompanying letter
with the notice "warranty claim". Send it to the
following address, including the warranty card
or a copy of the purchase slip:
Zpage 32, „International Service"
power supplies,
Troubleshooting
Solution
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