Troubleshooting; Before You Send In The Appliance - Royal Infinity UP1LIGHT Operating Manual

7 Troubleshooting

7.1 Before you send in the appliance

7 Troubleshooting
Before contacting your authorised Royal dealer, Royal service partner or appliance market, first follow
the procedure in the following table to check if you can solve the problem yourself.
WARNING:
Danger of injury! Never use a defective appliance! Always switch off the appliance and put it into
idle running mode and disconnect it from the mains before starting troubleshooting
"Switch off device and put into idle running mode".
Problem
The vacuum The overheating protection
cleaner stops has tripped (possibly due to
suddenly. blocked suction channels, ex-
tremely dirty filters, or similar).
Brush roller won't Brush base has not been low-
rotate and/or the ered.
indicator light on
the brush base is
Brush roller is not on.
flashing red.
Brush roller is blocked or was
temporarily blocked.
Vacuuming per- The dust container is full.
formance is not
satisfactory even
The cyclone unit is dirty.
though the appli-
ance is working
The filter is dirty.
fine.
NOTE:
If you were unable to solve the problem following this table, contact Customer Service ( Page 245,
"International Service").
Possible cause Solution
1. Switch the appliance off and pull the plug
out of the socket.
2. Remove the cause of overheating (e.g. by
disassembling telescopic tube and suction
hose and removing the obstacle and/or
cleaning filters).
3. Wait for about 45 minutes. After the appli-
ance has cooled off, you may switch it on
again.
Lower the brush base by using your foot to ap-
ply slight pressure to it whilst bending back the
appliance (Fig. 5).
Use the "Brush roller on/off" switch to turn on
the brush roller (Fig. 7).
1. Try resetting the brush roller,
6.4, "Resetting the brush roller".
2. If the indicator continues to flash red, pro-
ceed as described in
"Cleaning the brush roller".
Empty / clean the dust container
"Emptying and cleaning the dust container".
Clean the cyclone unit,
ing and cleaning the dust container".
Change/clean the respective filter,
6.2, "Checking/cleaning the motor protection
filter" or Chapter 6.3, "Cleaning / changing
the exhaust filter".
Chapter 5.1,
Chapter
Chapter 6.5,
Chapter 6.1,
Chapter 6.1, "Empty-
Chapter
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