Ricoh Pro C9200 Operator's Manual page 234

7. Troubleshooting
Problem
The user code entry screen is
displayed.
The Authentication screen
appears.
An error message is still
displayed, even if misfed
paper is removed.
An error message is still
displayed, even if the
indicated cover is closed.
Images are printed on the
reverse side of the paper.
Misfeeds occur frequently.
232
Cause
Users are restricted by User
Code Authentication.
Basic Authentication,
Windows Authentication, or
LDAP Authentication is set.
Paper is still jammed in the
tray.
One or more covers that are
not indicated are still open.
You may have loaded the
paper incorrectly.
Using curled paper often
causes misfeeds, soiled
paper edges, or slipped
positions while staple or
stack printing is performed.
Solution
For details about how to log in when
User Code Authentication is enabled,
see page 88 "When the Authentication
Screen is Displayed".
Enter your login user name and user
password. For details about the
Authentication screen, see page 88
"When the Authentication Screen is
Displayed".
Remove the jammed paper by
following the procedures displayed on
the control panel. For details about
removing jammed paper, see
page 243 "Removing Jammed Paper".
Close all the covers of the machine.
Load the paper correctly. For details
about loading paper, see page 97
"Loading Paper".
• Flatten the paper with your hands
to straighten out the curl.
• Load the paper up side down so
that the curled edges face
downward. For details about
recommended paper, see
page 119 "Recommended
Paper".
• Place cut paper on a flat surface
to prevent paper from curling,
and do not lean it against the
wall. For details about the proper
way to store paper, see
page 137 "Paper Storage".