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TROUBLESHOOTING
Please select and follow the procedure which best describes the cash register condition:
1. IN CASE OF AN ERROR TONE:
a. PRESS the (CLEAR) Key.
b. Turn the key to the last position (PRG, REG, X or
Z)
you were in prior to receMng the error. If
the last position you were in was ·REG·, turn the key to the "REG" position and PRESS the
(CLEAR) Key, then PRESS the (AMT TENDfTOTAL). (CHECK). or (CHARGE) Key to complete a
pending sale or
if
your last position was ·PRG", tum the key to the ·PRG" position and PRESS the
(CLEAR) Key.
c. Double check and repeat the procedure you are trying to perfonn.
d. If error still persists. perfonn a HALF SYSTEM CLEAR procedure (see below).
e. As a last resort. perform a FULL SYSTEM CLEAR procedure (see below).
2. IN CASE PE-PRINTER ERROR DISPLAYS:
a. Check
if
you are out of paper.
b. Check for a paper jam. If so. carefully remove any paper obstructing the printer. CAUTION: Do not
manually pull the paper, always use the paper feed key to remove or advance the paper.
IMPORTANT: Do not use sharp or pOinted instruments in the printer area. This may cause
serious damage to your printer.
c. Once the paper jam has been successfully removed.
if
OPE" still displays turn the key to the ·OFF"
pOSition, unplug the cash register (pause for 10 seconds), and replug.
d. If.an "EM displays. PRESS the (CLEAR) Key.
e. If an "E" continues to display. tum the key to the last position (PRG, REG, X or
Z)
you were in
prior to receiving the error. If the last position you were in was "REG", turn the key to the "REG"
position and PRESS the .(CLEAR) Key. then PRESS the (AMT TENDfTOTAL). (CHECK). or
(CHARGE) Key to complete a pending sale or
if
your last position was "PRG", turn the key to the
·PRG" position and PRESS the (CLEAR) Key.
f.
As a last resort, follow the directions for a FULL SYSTEM CLEAR procedure (see below).
3. IF THE CASH REGISTER IS MALFUNCTIONING:
a. Be sure the cash register is plugged into a working electrical outlet and no other electrical device is
using the same power source. Another electrical motor on the same circuit could cause interference
with register operations.
b. Perform a HALF SYSTEM CLEAR procedure (see below).
c. As a last resort. follow the directions for a FULL SYSTEM CLEAR procedure (see below).
d. If needed. contact the. Royal Customer Support hotline at 9OB-429-HELP {4357} for additional assistance.
4. OPENING THE DRAWER IN AN EMERGENCY:
Push the drawer opening lever to the left Oocated at the rear of the bottom of the cash register) to open
the drawer in an emergency in case of a power failure or a cash register malfunction.
R.
Tum the key to the ·OFF" poatuon.
HALF SYSTEM CLEAR
b. Unplug the cash register from the power source (pause for 10
PROCEDURE:
seconds) and reptug the cash register.
c. Continue
wtth nonnaJ operations.
FULL SYSTEM CLEAR
PROCEDURE:
Note: This procedure will erase all transaction
totals and programming.
a.
b.
c.
d.
e.
1.
g.
Tum the key
to
the 'OFF" Postuon.
Remove one battery.
Unplug the cash register from the power source and walt 5 minutes.
Replug the cash register.
Replace the battery.
Re-program the cash register.
Continue
with
nonnal operations.
If a problem still persists. contact a Royal Authorized Service Center. For the location of the one nearest you,
call toll free at 888-261-3888 (E.S.T.).
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