Table of Contents
Advertisement
CHAPTER 7
TROUBLESHOOTING
Issue
Screen Share is not working on
Android devices.
Screen Share app closes
unexpectedly or the video stops
playing on the display.
Referring to the SMART knowledge base for
additional troubleshooting information
Refer to the SMART knowledge base for additional troubleshooting information not included in this
guide:
community.smarttech.com
Contacting your reseller for additional support
If an issue you're experiencing with the display persists or isn't covered in this guide or the
knowledge base, contact your authorized SMART reseller (smarttech.com/where).
Your reseller might ask you for the serial number for the display or the iQ appliance.
Locating the display's serial number
The display's serial number is located in the following places:
On the bottom frame
l
On the back of the display
l
Locating the iQ appliance serial number
The iQ appliance's serial number is located on the iQ appliance.
73
smarttech.com/kb/171257
Solutions
Ensure your Android device is on the same network as the display.
l
Casting the screen is available on mobile devices running Android 4.4.2 or later.
l
Turn off the device's Power Saving mode.
l
If you've downloaded the Google Cast app, see
l
the Chrome Cast
app.
Your antivirus product might be blocking access. See the antivirus product's help
l
for more information.
Your network consists of multiple access points connected to a single wireless
l
LAN controller (WLC).
See
Chrome Cast Deployment Guide, Release
o
See
Chrome Cast mDNS Service in order to Cast Screen Configuration on
o
WLC.
If your display is connected to a 2.4 GHz network, connect your display to a 5
l
GHz network.
Select a less congested Wi-Fi channel.
l
Cast your Android screen from
7.6.
Advertisement
Chapters
Table of Contents
Troubleshooting
