Advanced Troubleshooting For Screen Share - Smart Technologies SBID-MX265 Installation And Maintenance Manual

CHAPTER 7
TROUBLESHOOTING
Issue
The issues persist even after you've
restarted your computer and
ensured it is on the same network
as the display.

Advanced troubleshooting for Screen Share

Issue
Mobile devices and computers
can't find the display.
Screen Share is not working for
Windows computers.
Screen Share is not working for
Mac computers.
AirPlay is not displaying on an iOS
mobile device.
72 smarttech.com/kb/171257
Solutions
Contact your system administrator. The network may need to be configured to
allow Screen Share and other iQ features.
The system administrator should also make sure that device-to-device
communication is not intentionally blocked.
See Configuring the iQ appliance's network connection on page 33.
Solutions
Organizations often block a number of network ports.
l
Ask the administrator to allow
TCP ports 7000, 8008, 8009, 47000, 7100, 49228, 50259
o
UDP ports 62572 and 54780
o
If using Google Cast, UDP port 1900
o
If using Windows computer or a Mac computer, UDP port 5353.
o
See To allow mobile devices and computers to use AirPlay and Google Cast to
use the Screen Share app on page 36 for more information.
The display's casting ID may not have propagated yet through the network or
l
may be cached on the network when it's not actually available.
Wait several minutes and attempt to connect again.
There might be an issue with the Windows firewall.
l
Windows 7 operating system: See
o
through Windows
Windows 8 operating system: See
o
Your antivirus product might be blocking access. See the antivirus product's help
l
for more information.
There might be an issue with the Mac firewall. See
l
firewall.
Your antivirus product might be blocking access. See the antivirus product's help
l
for more information.
The network must be configured to run Bonjour and mDNS, and Multicast must
l
be enabled.
Ensure your device and display are on the same VLAN or subnet.
l
Ensure the iOS device is on the same network as the display.
l
Try connecting the display with a wired network connection.
l
See Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod
l
touch.
Allow a program to communicate
Firewall.
Windows Firewall from start to
OS X: About the application
finish.