Access Point Settings Mismatch - Cisco 7925G Administration Manual

Troubleshooting

Access Point Settings Mismatch

Problem
A configuration mismatch exists between the phone and the AP.
Solution
• Check the SSID settings on the access point and on the phone to be sure the SSIDs match.
• Check the authentication type settings on the access point and on the phone to be sure authentication
and encryption settings match.
Note
• If using static WEP, check the WEP key on the phone to be sure it matches the WEP key on the access
point. Reenter the WEP key on the phone to be sure it is correct.
Note
Authentication Failed, No AP Found
Problem
Authentication returns the No AP found message.
Solution
• Check whether the correct authentication method and related encryption settings are enabled on the
access point.
• Check that the correct SSID is entered on the phone.
• Check that the correct username and password are configured when using LEAP, EAP-FAST, PEAP,
or Auto (AKM) authentication.
• If you are using a WPA Pre-shared key or WPA2 Pre-shared Key, check that you have the correct
passphrase configured.
• You might need to enter the username on the phone in the domain\username format when authenticating
with a Windows domain.
If the No Service - IP Config Failed message displays, DHCP failed because
the encryption between the access point and phone do not match.
If open authentication is set, the phone is able to associate to an access point even if the
WEP keys are incorrect or mismatched.
Cisco Unified Wireless IP Phone 7925G, 7925G-EX, and 7926G Administration Guide
No Association to Cisco Aironet Access Points
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