When You Enter A Url Or Ip Address, A Time-Out Error Occurs; Troubleshoot The Isp Connection - NETGEAR UTM5 Reference Manual

If the UTM does not save changes you have made in the web management interface, check
the following:
• When entering configuration settings, be sure to click the Apply button before moving to
another menu or tab, or your changes are lost.
• Click the Refresh or Reload button in the web browser. The changes might have
occurred, but the web browser might be caching the old configuration.
When You Enter a URL or IP Address, a Time-Out Error
Occurs
A number of things could be causing this situation. Try the following troubleshooting steps:
• Check whether other computers on the LAN work correctly. If they do, ensure that your
computer's TCP/IP settings are correct. If you use a fixed (static) IP address, check the
subnet mask, default gateway, DNS, and IP addresses on the WAN ISP Settings screen
of the single WAN port models or on one of the WAN ISP Settings screens of the multiple
WAN port models. For more information, see
on page 70.
• If the computer is configured correctly, but still not working, ensure that the UTM is
connected and turned on. Connect to the web management interface, and check the
UTM's settings. If you cannot connect to the UTM, see the information in the previous
section (Troubleshoot the Web Management Interface
• If the UTM is configured correctly, check your Internet connection (for example, your
modem or router) to make sure that it is working correctly.

Troubleshoot the ISP Connection

If your UTM is unable to access the Internet, you should first determine whether the UTM is
able to obtain a WAN IP address from the ISP. Unless you have been assigned a static IP
address, your UTM requests an IP address from the ISP. You can determine whether the
request was successful using the web management interface.

To check the WAN IP address:
1. Launch your browser and navigate to an external site such as www.netgear.com.
2. Access the web management interface of the UTM's configuration at https://192.168.1.1.
3. Select Network Config > WAN Settings. The WAN Settings screen displays.
4. In the Action column for the interface for which you want to open the Connection Status
screen, click the Status button. (For more information, see
page 474.)
5. Check that an IP address is shown for the WAN port. If 0.0.0.0 is shown, your UTM has not
obtained an IP address from your ISP.
ProSecure Unified Threat Management (UTM) Appliance
Troubleshooting and Using Online Support
Manually Configure the Internet Connection
on page 510).
View the WAN Ports Status
511
on