IBM System x3800 Problem Determination And Service Manual page 44

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8866," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
00019702 Processor 2 failed BIST.
00019703 Processor 3 failed BIST.
00019704 Processor 4 failed BIST.
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IBM System x3800 Type 8866: Problem Determination and Service Guide
Action
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 2
b. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 2
b. (Trained service technician only)
Microprocessor tray
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 3
b. VRM 3
c. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 3
b. VRM 3
c. (Trained service technician only)
Microprocessor tray
1. Reseat the following components:
a. (Trained service technician only)
Microprocessor 4
b. VRM 4
c. Microprocessor tray
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor 4
b. VRM 4
c. (Trained service technician only)
Microprocessor tray