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IBM 88643RU - System x3850 - 8864 Service Manual

IBM 88643RU - System x3850 - 8864 Service Manual

Problem determination and service guide
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IBM System x3850 Type 8864
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  • Page 1 IBM System x3850 Type 8864 Problem Determination and Service Guide...
  • Page 3 IBM System x3850 Type 8864 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 163. 15th Edition (July 2007) © Copyright International Business Machines Corporation 2006. All rights reserved. US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract with IBM Corp.

  • Page 5: Table Of Contents

    Operator information panel assembly ....48 I/O board ......49 © Copyright IBM Corp. 2006...
  • Page 6 Problem determination tips ....157 Calling IBM for service ..... 158 IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 7 Hardware service and support ....162 IBM Taiwan product service ....162 Appendix B.
  • Page 8 IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
  • Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.

  • Page 12: Safety Statements

    Be sure to read all caution and danger statements in this documentation before performing the instructions. Read any additional safety information that comes with your server or optional device before you install the device. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 15 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 16 There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. Statement 26: CAUTION: Do not place any object on top of rack-mounted devices. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    These updates are available from the IBM Web site. To check for updated documentation and technical updates, complete the following steps.

  • Page 19: Features And Specifications

    Integrated functions: DDRII DIMMS v Approximate input kilovolt-amperes (kVA): v Baseboard management controller – Minimum: 0.08 kVA v IBM EXA-32 Chipset with integrated Drives: – Maximum: 1.6 kVA memory and I/O controller v Slim DVD-ROM: IDE v Service processor support for Remote...

  • Page 20: Server Controls, Leds, And Connectors

    (BMC) log or in the system-event log about the condition. The condition might be that the BMC log is full or almost full. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 21 BMC log or the system-event log through the Configuration/Setup Utility program to turn off the lit LEDs. See the User’s Guide on the IBM System x Documentation CD for information about clearing the logs. Clear the logs after you have resolved all conditions.

  • Page 22: Rear View

    Remote Supervisor Adapter II SlimLine. When this LED is lit continuously, it indicates that there is a problem with the Remote Supervisor Adapter II SlimLine. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 23 IXA RS485 connector: Use this connector to connect to an iSeries server when an Integrated xSeries Adapter (IXA) is installed. The cable for this connection comes with the server. The optional Integrated xSeries Adapter (IXA) cab be installed only in slot 2. You must move jumpers J35 and J40 on the IXA.

  • Page 24: System-Board Layouts

    The default position is pins 1 and 2. Move the jumper to pins 2 and 3 to prevent a Wake on LAN packet from waking the system when the system is in the powered-off state. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 25: Memory-Card Connectors

    Memory-card connectors The following illustration shows the connectors on the memory card. DIMM 1 DIMM 2 DIMM 3 DIMM 4 Memory-card LEDs The following illustration shows the LEDs on the memory card. Light path diagnostics button Light path diagnostics button power LED Memory card error LED DIMM 1 error LED DIMM 2 error LED...

  • Page 26: Microprocessor-Board Connectors And Leds

    I/O board 266 MHz/64-bit Slot 2 PCI-X 266 MHz/64-bit Slot 3 PCI-E x8 Slot 4 PCI-E x8 Slot 5 PCI-E x8 Slot 6 PCI-E x8 SAS internal power cable connector IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 27: Pci Board Leds

    PCI board LEDs The following illustration shows the LEDs on the PCI board. PCI attention LEDs PCI power LEDs Power good LED SAS-backplane connectors The following illustration shows the connectors on the SAS backplane. SAS hard disk drive connectors Front of SAS backplane SAS signal cable 1 SAS signal cable 2 SAS power...
  • Page 28 IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 29: Chapter 2. Configuration Information And Instructions

    BIOS code, vital product data (VPD) code, device drivers, and service processor firmware. The UpdateXpress program is available for most IBM System x and xSeries servers and server options. It detects supported and installed device drivers and firmware in your server and installs available updates.

  • Page 30: Using The Serverguide Setup And Installation Cd

    Configuration/Setup Utility menu. If you do not type the administrator password, a limited Configuration/Setup Utility menu is available. 3. Select settings to view or change. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 31 Configuration/Setup Utility menu choices The following choices are on the Configuration/Setup Utility main menu. Depending on the version of the BIOS code in the server, some menu choices might differ slightly from these descriptions. v System Summary Select this choice to view configuration information, including the type, speed, and cache sizes of the microprocessors, type and speed of installed USB devices, and the amount of installed memory.
  • Page 32 See “Administrator password” on page 19 for more information. This choice is on the Configuration/Setup Utility menu only if an IBM Remote Supervisor Adapter II SlimLine is installed. v Start Options Select this choice to view or change the start options.
  • Page 33 To view the BMC System Event Log, which contains all system error and warning messages that have been generated. Use the arrow keys to move between pages in the log. If an optional IBM Remote Supervisor Adapter II SlimLine is installed, the full text of the error messages is displayed;...
  • Page 34 If you forget the power-on password, you can regain access to the server in any of the following ways: v If an administrator password is set, type the administrator password at the password prompt. Start the Configuration/Setup Utility program and reset the power-on password. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 35: Installing And Using The Baseboard Management Controller Utility Programs

    Configuration/Setup Utility menu. You can use any combination of up to seven characters (A–Z, a–z, and 0–9) for the password. The Administrator Password choice is on the Configuration/Setup Utility menu only if an optional IBM Remote Supervisor Adapter II SlimLine is installed. Attention: If you set an administrator password and then forget it, there is no way to change, override, or remove it.

  • Page 36: Using The Sas/Sata Configuration Utility Program

    The Preboot Execution Environment (PXE) boot agent utility program is part of the BIOS code. You can use it to specify the startup order of devices and enable or disable operating-system wake-up support. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 37: Using The Serveraid Configuration Programs

    ServeRAID controller. For information about these programs, see the documentation that comes with the ServeRAID controller and the User’s Guide on the IBM System x Documentation CD. If your server comes with an operating system installed, such as Microsoft Windows 2000 Datacenter Server, see the software documentation that comes with the server for configuration information.
  • Page 38 IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 39: Chapter 3. Parts Listing, Type 8864

    Web, complete the following steps: 1. Go to http://www.ibm.com/servers/eserver/support/xseries/index.html. 2. From the Hardware list, select System x3850 and click Go. 3. Click the Install and use tab. 4. Under Technical resources, click Parts information. © Copyright IBM Corp. 2006...

  • Page 40: Server Replaceable Units

    2. Customer replaceable units (CRUs) can be replaced by the customer. Tier 1 CRUs and Tier 2 CRUs are described in the IBM “Statement of Limited Warranty” (at “Part 3 - Warranty Information”), which is in the Warranty and Support Information document on the IBM System x Documentation CD.
  • Page 41 Table 3. Parts listing, Type 8864 (continued) CRU No. CRU No. Index Description (Tier 1) (Tier 2) FRU No. Hard disk drive, 36 GB (optional) 39R7364 Hard disk drive, 73 GB (optional) 39R7366 Memory, 1 GB PC3200 ECC (models (1Rx, 1Tx, 2Rx, 39M5808 2Tx, 3Rx, E1x, E2x, E3x, E4x) Memory, 2 GB PC3200 ECC (model 4Rx, 5Rx)

  • Page 42: Power Cords

    Thermal grease (all models) 41Y9292 Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
  • Page 43 IBM power cord part number Used in these countries and regions 13F9979 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire...
  • Page 44 Colombia, Costa Rica, Cuba, Dominican Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America, Venezuela IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 45: Chapter 4. Removing And Replacing Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 46: System Reliability Guidelines

    When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 47: Handling Static-Sensitive Devices

    The server supports hot-plug, hot-add, and hot-swap devices and is designed to operate safely while it is turned on and the cover is removed. Follow these guidelines when you work inside a server that is turned on: v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved shirts before working inside the server;...

  • Page 48: Tier 1 Cru Information

    6. Lift the bezel up to release the tabs at the bottom edge of the bezel. Tier 1 CRU information Installation of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation.
  • Page 49 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.

  • Page 50: Dvd Drive

    When the fan is installed properly the fans will slow down. To remove a hot-swap fan, complete the following steps. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 51 Hot-swap fan 5 Hot-swap fan 6 Fan error Hot-swap fan 7 Hot-swap fan 8 Hot-swap fan 1 Hot-swap fan 2 Hot-swap fan 3 Hot-swap fan 4 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 31. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could...

  • Page 52: Hot-Swap Power Supply

    There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To remove a hot-swap power supply, complete the following steps. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 53 Locking latch Locking handle (open) Power supply 2 (PS2) Power supply 1 (PS1) AC power LED (green) DC power LED (green) 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 31. Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which could result in the loss of data.

  • Page 54: Memory Module

    (SDRAM) with error correcting code (ECC) DIMMs. These DIMMs must be compatible with the latest PC2-3200 SDRAM Registered DIMM specifications. For a list of the supported options for the server, see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v The server supports up to four memory cards. Each memory card holds up to four DIMMs.
  • Page 55 Table 5. Memory card installation sequence for cost-sensitive configuration (continued) Memory card order Memory card DIMM pair Second 1 and 3 2 and 4 Third 1 and 3 2 and 4 Fourth 1 and 3 2 and 4 Table 6. Memory card installation sequence for memory-mirrored configuration Memory card order Memory card DIMM pair...

  • Page 56: Active Memory

    Active Memory Active Memory is an IBM technology that improves the reliability of the DIMMs ™ through memory mirroring, memory scrubbing, and Memory ProteXion features. The following notes describe the Active Memory features: v Memory mirroring enables you to improve the reliability of the memory in your server by creating a mirror of the data in memory port 1 and storing it in memory port 2.
  • Page 57 v Memory ProteXion reassigns memory bits to new locations within memory when recoverable errors have been detected. When a recoverable error is found by memory scrubbing, the Memory ProteXion feature writes the data that was to be stored in the damaged memory locations to spare memory locations within the same DIMM.

  • Page 58: Installing Memory Modules

    1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 59 3. Remove the memory card. a. Open the memory card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up.
  • Page 60 2. Remove the top cover “Removing the cover and bezel” on page 31. Attention: When moving the memory card, do not allow it to impact any components or structures inside the server. Make sure that the Memory Hot-Swap Enabled LED is lit. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 61 3. Remove the memory card. a. Open the memory card retention levers ( 1 and 2 ) on the top of the memory card. b. While holding the retention levers open, lift the memory card out of the server. 4. Place a memory card on a flat, static protected surface with the DIMM connectors facing up.
  • Page 62 To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently. 4. Open the retaining clip on each end of the DIMM connector. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 63 5. Touch the static-protective package that contains the DIMM to any unpainted metal surface on the outside of the server. Then, remove the DIMM from the package. 6. Turn the DIMM so that the DIMM keys align correctly with the slot. DIMM Retaining clip...

  • Page 64: Tier 2 Cru Information

    Tier 2 CRU information You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server. Operator information panel assembly To remove the operator information panel assembly, complete the following steps.

  • Page 65: I/O Board

    2. Connect the light path diagnostics ribbon cable and front USB cable to the I/O board. 3. Slide the front-panel assembly into the server until the blue tab on the chassis engages. 4. Replace the bezel and top cover. 5. Reconnect external cables and power cords. I/O board When replacing the I/O board, you must either update the server with the latest SAS firmware or restore the pre-existing firmware from a diskette or CD image.

  • Page 66: Pci Adapter Guide

    4. Lift the latch mechanism. 5. Remove all adapters and adapter dividers, and place the adapters on a static-protective surface (see the User’s Guide on the IBM System x Documentation CD). IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 67: Power-Supply Structure

    Note: You might find it helpful to note where each adapter is installed before removing the adapters. 6. Disconnect one end of all cables that pass through the PCI adapter guide; then, remove the cables from the routing feature of the guide and fold the cables out of the way.
  • Page 68 3. Replace the power supplies. 4. Replace the memory cards. 5. Replace the top cover. 6. Reconnect the external cables and power cords. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 69: Sas Backplane

    SAS backplane To remove the Serial Attached SCSI (SAS) backplane, complete the following steps. Release tabs SAS connectors Guide channels 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

  • Page 70: Fru Information

    The voltage regulators for microprocessors 1 and 2 are integrated on the microprocessor board; the VRMs for microprocessors 3 and 4 come with the microprocessor options and must be installed on the microprocessor board. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 71: Removing And Installing A Microprocessor

    v When installing additional microprocessors, populate the microprocessor connectors in numeric order, starting with connector 2. v You can use the Configurations/Setup utility program to determine the specific type of microprocessor in the server. v A dual-core upgrade option is available to enable the server to support dual-core microprocessors.
  • Page 72 10. Lift the air baffle out of the microprocessor tray. 11. Open the heat sink-release lever and remove the heat sink. 12. Open the microprocessor-release lever and remove the microprocessor from the microprocessor socket. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 73 To install a microprocessor tray and a microprocessor, complete the following steps: 1. Lift the microprocessor-release lever to the fully open position (approximately 135° angle). Lever fully open Lever closed Attention: To avoid bending the pins on the microprocessor, do not use excessive force when pressing it into the socket.

  • Page 74: Thermal Grease

    (0.22 mL) of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in “Removing and installing a microprocessor” on page 55. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 75: Pci Board Assembly

    PCI board assembly Complete the following steps to remove a PCI board assembly. Handle Retainer screws 1. Read the safety information that begins on page vii, and “Handling static-sensitive devices” on page 31. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables necessary to replace the device.

  • Page 76: Pci Switch Card Assembly

    3. Remove the top cover and bezel (see “Removing the cover and bezel” on page 31). 4. Remove all adapters and adapter dividers, and place the adapters on a static-protective surface. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 77: Power Backplane

    Note: You might find it helpful to note where each adapter is installed before removing the adapters. 5. Disconnect the PCI switch card ribbon cable from the card. 6. Lift the release latches and slide the card away from the chassis; then, remove the card from the server.
  • Page 78 3. Slide the microprocessor tray in the server and close the microprocessor-tray levers. 4. Install the memory cards. 5. Install the fans. 6. Replace the top cover. 7. Reconnect the external cables and power cords. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 79: Chapter 5. Diagnostics

    2. A single problem might cause several error messages. When this occurs, correct the cause of the first error message. The other error messages usually will not occur the next time you run the test. © Copyright IBM Corp. 2006...

  • Page 80: Post Beep Codes

    1. Reseat the following components: a. DIMM b. Memory card 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 81 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 82 DIMM b. Memory card c. (Trained service technician only) Microprocessor tray Two short beeps Information only, configuration has 1. Run the Configuration/Setup Utility program. changed. 2. Run the diagnostic programs. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 83 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 84 I/O board 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor tray b. I/O board IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 85 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.

  • Page 86: Error Logs

    The POST error log contains the three most recent error codes and messages that were generated during POST. The BMC log and the system-error log contain messages that were generated during POST and all system status messages from the service processor. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 87 Notes: v The BMC log is limited in size and is designed so that when the log is full, new entries will not overwrite existing entries; therefore, you must periodically clear the BMC log from the Configuration/Setup Utility program (the menu choices are described in the User’s Guide).

  • Page 88: Post Error Codes

    Three consecutive boot failures using the 1. Flash the system firmware to the latest level (see default configuration. “Updating the firmware” on page 13). 2. Reseat the I/O board. 3. Replace the I/O board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 90 4. Remove the battery for 60 minutes; then, reinstall the battery and restart the server. 5. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 92 Microprocessor tray b. I/O board c. (Trained service technician only) PCI board 5. Replace the Remote Supervisor Adapter II SlimLine. 6. (Trained service technician only) Replace the microprocessor tray. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 93 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 94 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor b. (Trained service technician only) Microprocessor tray IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 95 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 96 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. (Trained service technician only) Microprocessor 2 b. (Trained service technician only) Microprocessor tray IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 97 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 98 “Parts listing, Type 8864,” on page 23, to determine CRU or FRU status.) 3. Replace the components listed in step 2 one at a time, in the order shown above, restarting the server each time. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 99 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 100 15). 2. Update the BIOS code again (see “Updating the firmware” on page 13). 3. (Trained service technician only) Reseat microprocessor 4. 4. (Trained service technician only) Replace microprocessor 4. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 101 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.

  • Page 102: Checkout Procedure

    Read the safety information beginning on page vii. v The diagnostics programs provide the primary methods of testing the major components of the server, for example, the I/O board, Ethernet controller, IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 103: Performing The Checkout Procedure

    108. v Turn off the server and all external devices. v Check all internal and external devices for compatibility at http://www.ibm.com/servers/eserver/serverproven/compat/us/. v Check all cables and power cords. v Set all display controls to the middle positions. v Turn on all external devices.

  • Page 104: (Trained Service Technicians Only) Checkpoint Codes

    2. Remove the software or device that you just added. 3. Run the diagnostic tests to determine whether the server is running correctly. 4. Reinstall the new software or new device. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 105: Cd Or Dvd Drive Problems

    CD or DVD drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 106: Hard Disk Drive Problems

    This can cause the server to overheat and shut down. 2. Check the system-error log or BMC log (see “Error logs” on page 70). 3. See “Solving undetermined problems” on page 156. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 107: Keyboard, Mouse, Or Pointing-Device Problems

    KVM switch. 2. Make sure that: v The keyboard is compatible with the server. See http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v The keyboard cable is securely connected to the server and the keyboard and mouse cables are not reversed.

  • Page 108: Usb Keyboard, Mouse, Or Pointing-Device Problems

    3. Reseat the following components: a. Mouse or pointing device b. I/O board 4. Replace the components listed in step 3 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 109: Memory Problems

    Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 110: Microprocessor Problems

    If the error stayed at the same socket, replace the microprocessor tray. Monitor problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor.
  • Page 111 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 112 2. Reseat the following components: a. Monitor b. I/O board 3. Replace the components listed in step 2 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 113: Optional-Device Problems

    If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician. Symptom Action An IBM optional device that was 1. Make sure that: just installed does not work. ®...

  • Page 114: Power Problems

    7. See “Power-supply LEDs” on page 108. 8. See “Solving undetermined problems” on page 156. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 115: Serial Port Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.

  • Page 116: Serverguide Problems

    2. If you received any error messages when using the software, see the information that comes with the software for a description of the messages and suggested solutions to the problem. 3. Contact your place of purchase of the software. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 117: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 118 TEMP NONRED Look at the system service label on the top of the server, which gives an overview of internal components that correspond to the LEDs on the light path IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 119 diagnostics panel. This information and the information in “Light path diagnostic LEDs” on page 104 can often provide enough information to correct the error. 3. Remove the server cover and look inside the server for lit LEDs. Certain components inside the server have LEDs that will be lit to indicate the location of a problem.

  • Page 120: Light Path Diagnostic Leds

    5. If a 240 VA fault has occurred, ac power must be removed before dc power can be restored. LINK Reserved IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 121 v Check the power supplies, see Power-supply LEDs. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 122 Supervisor Adapter II SlimLine. 2. Update the firmware for the Remote Supervisor Adapter II SlimLine (see “Updating the firmware” on page 13). 3. Replace the Remote Supervisor Adapter II SlimLine. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 123 v Check the power supplies, see Power-supply LEDs. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 124: Remind Button

    The following minimum configuration is required for the power-supply dc good LED to be lit: v Power supply v Power backplane v Power cord v Microprocessor tray IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 125 The following minimum configuration is required for the server to turn on: v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply v Power backplane v Power cord v I/O board v PCI board assembly Power supply 1 (PS1) AC power LED (green)

  • Page 126: Diagnostic Programs, Messages, And Error Codes

    “Diagnostic error codes” on page 112. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 127: Real-Time Diagnostics

    Real-time diagnostics Real-time diagnostics can help you diagnose certain devices on IBM System x and xSeries servers while the operating system is running. Using these diagnostic actions, you can prevent and minimize server downtime. For more information and to download the real-time diagnostics, go to the following Web page: http://www-1.ibm.com/support/docview.wss?uid=psg1MIGR-50681...

  • Page 128: Diagnostic Text Messages

    000, 195, or 197, do not replace a CRU or FRU. These numbers appearing in the central position of the code have the following meanings: IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 129 The server passed the test. Do not replace a CRU or FRU. The Esc key was pressed to end the test. Do not replace a CRU or FRU. This is a warning error, but it does not indicate a hardware failure; do not replace a CRU or FRU.
  • Page 130 020-xxx-004 Failed hot-swap slot 4 PCI latch test. 1. (Trained service technician only) Reseat the PCI switch card assembly. 2. (Trained service technician only) Replace the PCI switch card assembly. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 131 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 132 SCSI (SAS) controller (see “Updating the firmware” on page 13). 2. Update the BIOS code (see “Updating the firmware” on page 13). 3. Reseat the I/O board. 4. Replace the I/O board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 133 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 134 2. Reseat and, if necessary, replace the RAID controller. 035-276-001 Adapter CPU test error. 1. Update the RAID controller firmware (see “Updating the firmware” on page 13). 2. Reseat and, if necessary, replace the RAID controller. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 135 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 136 4. Disconnect all server and option power cords from the server, wait 30 seconds, reconnect the power cords, and retry. 5. Reseat the Remote Supervisor Adapter II SlimLine. 6. Replace the Remote Supervisor Adapter II SlimLine. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 137 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 138 I/O board 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. SAS hard disk drive backplane b. I/O board IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 139 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 140 2. Replace the components listed above one at a time, in the order listed above, restarting the server each time. 180-xxx-000 Diagnostics LED failure. Run the diagnostic LED test for the failing LED. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 141 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 142 Memory Test Aborted: Could not run the 1. Restart the server. test. 2. Run the diagnostic test again. Note: n = 1-9 (programming error). 3. Reinstall the diagnostic programs (see “Updating the firmware” on page 13). IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 143 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 144 1. Reseat the following components: a. Mouse b. I/O board 2. Replace the components listed in step 1 one at a time, in the order shown, restarting the server each time. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 145: Recovering From A Bios Update Failure

    Note: To create and use a diskette, you must add an optional external diskette drive to the server. To recover the BIOS code and restore the server operation to the primary bank, complete the following steps: 1. Download the latest version of the BIOS code from http://www.ibm.com/servers/ eserver/support/xseries/index.html. Chapter 5. Diagnostics...

  • Page 146: System-Error Log Messages

    (POST/BIOS or the service processor). Note: The BMC log, which you can view through the Configuration/Setup Utility program, also contains a large number of information, error, and warning messages. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 147 In the following example, the system-error log message indicates that the server was turned on at the recorded time. - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Date/Time: 2002/05/07 15:52:03 DMI Type: Source: SERVPROC...
  • Page 148 2. Replace the following components one at a time, in the order shown, restarting the server each time. a. PCI adapters b. (Trained service technician only) PCI board c. (Trained service technician only) Power backplane IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 149 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 150 Fan X Failure (X of 1-8) 1. Make sure that nothing is blocking the fan. 2. Check the physical connection and make sure that the fan is correctly seated. 3. Replace fan X. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 151 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 152 4. Replace the microprocessor board. Machine check asserted for Card or Link - 1. Reseat microprocessor 1 and 2. SPINT, Quad Bus A 2. Replace microprocessor 1 or 2. 3. Replace the microprocessor board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 153 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 154 1. Make sure that the power supply fans have good airflow and are not obstructed. 2. Make sure the room temperature is within the recommended range (see “Environment” at “Features and specifications” on page 3). 3. Replace the power supply. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 155 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 156 SMI reported a Machine Check on Memory Card Note: Make sure you re-enable the memory in the Configuration/Setup Utility program. See, “Memory problems” on page 93 1. Reseat the memory card. 2. Replace the memory card. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 157 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.

  • Page 158: Post And Smi Error Messages

    3. (Trained service technician only) Replace the microprocessor. POST reporting Processor Event: Unable to (Trained service technician only) Replace the microprocessor. apply microcode (patch) update. Chassis Number = X. Processor Number = Y. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 159 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 160 1. If the slot number is greater than 0, complete the following Chassis#=X Slot#=Y Bus#=Z Dev.ID=0xSSSS steps: Vend.ID=0xTTTT Status=0xUUUU a. Reseat the adapter. DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 161 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 162 1. If the slot number is greater than 0, complete the following Chassis#=X Slot#=Y Bus#=Z Dev.ID=0xSSSS steps: Vend.ID=0xTTTT Status=0xUUUU a. Reseat the adapter. DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 163 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 164 1. If the slot number is greater than 0, complete the following Bus#=Z Dev.ID=0xSSSS Vend.ID=0xTTTT steps: Status=0xUUUU DevFun#=0xVV a. Reseat the adapter. b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 165 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 166 1. If the slot number is greater than 0, complete the following Slot#=Y Bus#=Z Dev.ID=0xSSSS steps: Vend.ID=0xTTTT Status=0xUUUU a. Reseat the adapter. DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 167 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.
  • Page 168 1. If the slot number is greater than 0, complete the following Chassis#=X Slot#=Y Bus#=Z Dev.ID=0xSSSS steps: Vend.ID=0xTTTT Status=0xUUUU a. Reseat the adapter. DevFun#=0xVV b. Replace the adapter. 2. If the slot number is 0, replace the PCI board. IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 169 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 8864,” on page 23 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only)”, that step must be performed only by a trained service technician.

  • Page 170: Solving Scsi Problems

    3. If an external SCSI device is attached, make sure that the external SCSI termination is set to automatic. 4. Make sure that the last device in each SCSI chain is terminated correctly. 5. Make sure that the SCSI devices are configured correctly. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 171: Solving Power Problems

    Solving power problems Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. Use the following general procedure for diagnosing a power problem: 1.

  • Page 172: Solving Undetermined Problems

    Service processor. The following minimum configuration is required for the server to turn on: v One microprocessor v Two 1 GB DIMMs on the memory card v One power supply IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 173: Problem Determination Tips

    v Power backplane v Power cord v I/O board v PCI board 4. Turn on the server. If the problem remains, suspect the following components in the following order: a. Power backplane b. I/O board c. Memory card d. Microprocessor tray If the problem is solved when you remove an adapter from the server but the problem recurs when you reinstall the same adapter, suspect the adapter;...

  • Page 174: Calling Ibm For Service

    Machine type and model v BIOS level v Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 175 v Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup Chapter 5. Diagnostics...
  • Page 176 IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 177: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system or optional device, and whom to call for service, if it is necessary.

  • Page 178: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM systems, optional devices, services, and support. The address for IBM System x and xSeries information is http://www.ibm.com/systems/x/. The address for IBM IntelliStation information is http://www.ibm.com/intellistation/.

  • Page 179: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 180: Important Notes

    IBM. Maximum memory may require replacement of the standard memory with an optional memory module. IBM System x3850 Type 8864: Problem Determination and Service Guide...

  • Page 181: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 182: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/batteryrecycle.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 183: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 184: European Union Emc Directive Conformance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 185: Index

    SP Ethernet 10/100 6 SCSI (SAS) 154 SP serial 6 system error 130 system serial 6 error LED USB 1 6 I/O board 7 USB 2 6 memory 39 USB,front 4 memory card 39 video 6 © Copyright IBM Corp. 2006...
  • Page 186 USB connector 4 keyboard problems 91 front-panel assembly, replacing 54 FRUs, replacing front-panel assembly 54 microprocessor 54 microprocessor-board assembly 54 DVD-ROM activity 5 PCI board assembly 59 PCI switch-card assembly 60 IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 187 LED (continued) Memory mirroring 40 error Memory mirroring,enable 40 memory 39 memory problems 93 memory card 39 Memory ProteXion 41 Gigabit Ethernet 1 activity 7 Memory scrubbing 40 Gigabit Ethernet 1 link 7 messages Gigabit Ethernet 2 activity 7 diagnostic 110 Gigabit Ethernet 2 link 7 service processor 131 hard disk drive activity 4, 5...
  • Page 188 PCI adapter guide 50 baseboard management controller 19 PCI board assembly 59 Configuration/Setup Utility 14 PCI switch-card assembly 60 Ethernet controllers 20 power backplane 61 SAS/SATA Configuration Utility program 20 IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 189 using (continued) ServerGuide 14 UpdateXpress program 13 utility Configuration/Setup program, using 14 video connector 6 VRM LED 105 weight 3 Index...
  • Page 190 IBM System x3850 Type 8864: Problem Determination and Service Guide...
  • Page 192 Part Number: 31R1885 Printed in USA (1P) P/N: 31R1885...

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