IBM System x3800 Problem Determination And Service Manual page 38

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3800 Type 8866," on page 107 to determine which components are
customer replaceable units (CRU) and which components are field replaceable units (FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
175 Bad EEPROM CRC#1.
178 System VPD not available.
184 Power-on password damaged.
187 VPD serial number not set.
188 Bad EEPROM CRC #2.
189 An attempt was made to access the server
with an incorrect password.
22
IBM System x3800 Type 8866: Problem Determination and Service Guide
Action
1. Restart the server.
2. Update the BMC firmware (see "Updating the
firmware" on page 157).
3. Reseat the microprocessor tray.
4. (Trained service technician only) Replace the
microprocessor tray.
1. Restart the server.
2. Update the BMC firmware (see "Updating the
firmware" on page 157).
3. Reseat the microprocessor tray.
4. (Trained service technician only) Replace the
microprocessor tray.
1. Run the Configuration/Setup Utility program,
select Load Default Settings, and save the
settings.
2. Reseat the following components:
a. Battery
b. I/O board
3. Remove the battery for 60 minutes; then, reinstall
the battery and restart the server.
4. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
1. Set the serial number by updating the BIOS code
level (see "Updating the firmware" on page 157).
2. Reseat the following components:
a. I/O board
b. Optional Remote Supervisor Adapter II
SlimLine
3. Replace the components listed in step 2 one at a
time, in the order shown, restarting the server
each time.
1. Restart the server.
2. Update the BMC firmware (see "Updating the
firmware" on page 157).
3. Reseat the microprocessor tray.
4. (Trained service technician only) Replace the
microprocessor tray.
Restart the server and enter the administrator
password; then, run the Configuration/Setup Utility
program and change the power-on password.